McDonald's — Restaurant in Scotland

Terrible, not worthy of one star but zero stars isn't an option. We arrived happy. My daughter just passed her driving test and this was a quick meal she drove herself to the restaurant and my wife and I followed on behind. The restaurant appeared clean & bright following the recent renovation and we found a nice corner seat and because there were a lot of customers ordering on the screens we decided to order via the QR code on the table, this I where things began to fall apart. Firstly I had to update the app, then despite recognising and welcoming me to table 3 Wishaw it then had no idea where we were and much of the menu was 'unavailable', I decided to give up on the QR code and fancy app use the screens after all. Order placed, top up with donation and get ready to eat, or so we thought! The printer 'failed no real surprise they usually do anyway a helpful message saying our order was 068 on the screen meant all we had to do was wait for the order. As the restaurant was busy our order number didn't make it onto the screen for a while, but then it did and we watched it slowly work it's way up the list, it got about halfway in 20 mins. My daughter had gone up to ask how long the wait was likely to be but none of the staff spoke to her, everyone busy walking about. We were joking we'd have been faster going through the drive thru and bringing our food in to eat it. A staff member was emptying the bins and overhearing our conversation went to find out where our food was. She brought over a tray and said it had been sitting a while but the screens hadn't been updates (Why bother having the screens the ?) Anyway we said if the food was cold we'd pass. Unsurprisingly it wasn't warm at all. We said no we'd pass and she took it away. We then approached the counter to request a refund when we heard the our order being discussed just out of view. The manager (no name badge) started by saying the way we spoke to her staff was not acceptable. We had apparently shouted at her to the point she was reduced to tears which was backed up by a second staff member! We took our refund and suggested they look back at their CCTV to see what the interaction looked like. The manager was not interested in the slightest, she'd made up her mind it was all our fault and we had been shouting. No other customers or the security guy heard shouting! In all we arrived happy, waited 30 mins for nothing and left angry at being accused of something we didn't do and never would do. Obviously we won't be back. Disgusting way to treat people and a terrible way to end what should have been...

Very bad experience. We Were accused of shouting at a young member of staff by a manager. We waited half an hour for food, when a young member of staff over heard us sitting saying this is taking too long, she went and got it and said it had been sitting for ages, I said well if it's cold I am not taking it, my daughter said let me feel it and if OK she will eat but it was too cold. We went up to the counter to speak to manager for either hot food or refund, but explained nicely we didn't hear number being shouted or the number moving up the screen, it turns out the machine wasn't updating. The young girl was abrupt but we thought nothing of it, we were just going to speak to the manager quietly, waited a good few mins, the manager actually acknowledged what I had said about the young girl was nice who had overheard us and came to find the food but we said because it was cold we didn't want it, but seconds later said that's nice for you to say that but however, I can't have my staff shouted at, she has been crying and said you were shouting at her and another member of staff backed her up. It's absolute lies from either the manager herself or the 2 members of staff, which by the way there was really only one member of staff around at the bins who heard us say about the food, even the security guard who was around the door didn't get involved who knew nothing had happened. I have a young daughter, I wouldn't want my daughter shouted at by strangers, why would I do it to someone else's daughter. The manager wasn't wearing a name badge. My daughter was upset about how her parents and she was being treated and our reputation was being damaged in front of other customers who were in. The manager was loud and abrupt, was not willing to look at CCTV we did get a refund but was very aggressively asking us to leave, then stormed off. She didn't call security and he stood back not even looking at us at...

I have just returned from my latest disastrous trip to McDonalds Wishaw. Having been given the wrong order several times in the last couple of years you would really think I would have learned by now.

However, tonight was the final straw and I will never be back to this branch. On arriving at the drive-thru there was already a fairly substantial queue. After 5 minutes I was approached by a staff member who explained that both ordering speakers were out of order and that I should place my order at the window. 10 minutes later, having moved about 20 yards the same staff member directed me to the outside of the 2 ordering lanes. The effect of this was that, by the time the queue was filtered back into one line, I was actually 2 places further back in the queue. On arriving at the window to order I asked for a Chicken Big Mac only to be told 'We don't have any of them'. I then asked why they didn't put a sign up to this effect? 'We're not allowed to put a sign up'. I then suggested that the employee 'organising' the queue could have mention this 15 minutes earlier when I first talked to him. The response to this was a shrug of the shoulders.

Most McDonalds restaurants I have been to are efficient and well run. Wishaw McDonalds however is without doubt the worst that I have...