The North Bar & Restaurant — Restaurant in Scotland

Shocking service. We gave North the benefit of the doubt after our first visit however the second visit on 1st April was worse than the first. Our first visit we put down to teething problems. Second visit was shocking to say the least. Starters of the trio of Bon bons were luke warm and greasy. Not the nicest. The scallops although over priced for 3 small scallops at £12 were nicely cooked and tasty but after this everything went badly down hill. On our last visit 1 of our party had the Mac n cheese and loved it so ordered this again. He was horrified by what he was served. Recipes had been changed to nacho cheese instead of the nice creamy cheese sauce he was served 2 weeks previously. The dish was so cold that the grated cheese that had been mixed in with the nacho cheese sauce didn’t even start to melt. It was a big plate of rubber so we sent it back and choose an alternative. 2 of the party had the steak. We had to request steak knifes to cut through the steaks, they were tough and chewy. The hand cut triple cooked chips were cold and greasy. What was supposed to be pepper sauce was more like a beef dripping gravy . After an hour and a half the rest of the party were still waiting for there food to come out including the substitute for the Mac n cheese. We ended up leaving without any further food being served at the table. We were told there was a till malfunction however it was waitress service when we visited and there was the same malfunction on our first visit. Overall the food and service was shocking. Such a pity as Peterhead has waited a long time for this place to open. It would have been a massive hit locally if managed properly. Won’t be returning. No apology was given and from what I could see there was a full room of disgruntled diners who were having a similar experience. One waitress advised a table close to us that she was new and had received...

To say dreadful is to say nothing. We were full of hopes going to the North, but what we have experienced is beyond what I could call the worst experience. We have waited 30 minutes for first simple drinks to arrive, one hour for the starter and nearly two hours for mains, but waiting time is just an intro to the nightmare.

There were four of us, two vegan, one vegetarian and one person who eats meat. We were happy to see menu had quite a selection of vegan dishes. Two of us ordered vegan burgers, when they have arrived I have noticed they looked exactly same as the non vegan burger served to our friend. After I asked waiter if they were vegan, it turned out they have sent us meat burgers, so if I wasn't vigilant I would have been fed meat.

We were hungry so we ate those average, frozen like bean burgers that were brought to us as a replacement to the mistaken dishes.

Once we were given a bill I have asked to speak to the manager who turned out to be a passive aggressive arrogant whose opinion on our veganism was that if we ate meat nothing would have happened as veganism is a choice not an allergy.

People, this place looks great, but waiting staff (worth to mention very nice young people) are completely untrained, and a manager is an absolute example what manager should NOT be like, and how customer service should NOT look like.

If you chose to visit, be careful if you have dietary requirements. If you can be served meat ordering a vegan meal, who knows what you can get if you were allergic.

At the moment this place does not deserve...

We visited on 1st April and unfortunately we won't be returning. Waited 15mins for someone to take our drinks order then 20mins for the drinks. In between that time we were offered 3 lots of other tables drinks! Starters took 45mins, we had trio of bon bons and unfortunately 2 were cold in the middle. I mentioned it to the girl serving and she just walked away! Main was chicken burgers which were ok but nothing special but at least they were cooked all the way through. Staff asked us at the end if everything was OK. When we mentioned the issues we had they said they'd had no training and that all the trained staff were working the bar! I feel sorry for the staff to be honest the management need to invest in them and train them properly. The main dining room really needs someone to be in charge. Unfortunately we weren't the only table that had issues we watched every table around us complaining. The place has potential but management need to have a serious rethink and run...