Rosie’s Garden Restaurant — Restaurant in Sefton

Total let down. Been comong here for over 10 years and watched its decline. After the last fiasco we left it for a couple of months. Wish we had just left it! The staff all looked new, none seemed to have any customer faced skills. Stood in queue for ages, not even acknowledged! Finally gave in order and sat down. Realised thay had firgotten milk for coffee. Asked for hot milk, given cold, so repeated hot milk request, then was going to charge for it! Breakfast came, could not eat the bacon, cardboard texture and grey looking, not fresh at all. Hash browns were burnt and tasted horid. No mushrooms arrived, had to ask for them only to be told, 'breakfast was now over and the had all been put in the bin'. The extra toast that We had ordered never arrived but had been charged for it. 4 out of the last 6 visits they have forgotten the toast. We made a conscious effort to say don't forget the toast. I wanted to complain and get yet another refund but missis and liteun wsnted to leave as so fed up with service / quality. Staff have no customer facing service skills, no order skills. Don't acknowledge customer waiting in queue, no happy greeting. This place has plummeted esp over the last 6-8 months. Prior to Christmas we would turn up in morning for breakfast only to find it constantly opening up late, even up to a hour late. No deliveries, no hot drinks, not hot meals, no chef etc. This place needs a huge rise in customer service skills, better counter service, miles more efficiency and a better Manager as it is definately not improving in all around standard. So dissapointed. Again. Will not be returning for a good while. Quality of food 2/10 Customer service 0/10 Overall...

Posted on behalf of my father.

Usually, I only have coffee and bacon on toast here, but today went for the full breakfast.....what a disappointment! Fatty bacon not fully cooked, raw tomato, boiled mushrooms, barely brown toast and a poached egg.....full English breakfast should have fried egg, or at least the option, fried mushrooms, and cooked tomato, and included basic drink. This looked like the healthy option that wasn't. It might be designed to look a bit upmarket, but at the end of the day, a breakfast is a breakfast! There have recently been a lot of changes to Rosie's, most of them for the better, and the staff are very good, but won't be having the breakfast again. Date...

Absolutely disgusting food. Waited for drinks at counter for 20 minutes then sat waiting for scrambled egg with toast separate. Toast was lovely but scrambled egg was very dry and looked like it had been left for so long it was cold so the chef if that is what you call him made more but that had been fried so greasy and I had to leave it. Never came to ask if it was okay. Trying to get someone's attention but to busy showing a young girl how to make coffees. I haven't been here for so long after the disaster last time but made my mind up never to go back. Nobody knows what they are doing. The chef hasn't got a apron on and wiping his hands on the pants. Not very...