We had invited some of my daughter's classmates to go with us so they could play together as we are moving houses and thought it would be nice for the children to play together one last time before we leave. We have been here a few times before and although the children have enjoyed themselves in the past we have always found for the adults things to be little average. This time the children again enjoyed themselves but the food and drinks that were served were awful. It took ages for the food to be brought and some of the party couldn't eat as it took so long that even though it was ordered at 4:30 it still hadn't arrived to their table by 6pm, when a refund was given. Another parent was charged for something he hadn't purchased by the staff and when they went to get their money back or look for the manager ( who hid in the kitchen ) he was accused of being aggressive and told that the police would be called. I don't think I have seen such terrible service from staff anywhere. Then as we leave I watch and hear the manager standing there talking to the other staff about the complaint and making it far worse than it was. I wasn't even the person that complained or asked for a refund but the whole evening was quite frankly ridiculous and not cheap as I alone spent over £30 for entrance and food for us and we took over 20 people with us. When we entered there was just a small party in for a 1 year old so we at least double the number of people in there. A lot of us will never go again and I would advise going to one of the other soft play centres in the area.