Clock House Cafe & Hospitality Suite — Restaurant in Sheffield

Staff at the Clock House Tea Rooms were rude, insensitive and should not have been in the role - they upset my 87 year old father-in-law yesterday as we retired to the rooms after my mother-in-law's service/ cremation. Upon arrival, we ordered drinks for our party, and requested some fresh milk in a jug only to be told by the man serving (Kevin?) that we could only have plastic cartons of UHT milk. We thought he was joking - but he wasn't and only after protesting, he very grudgingly put a very small amount of fresh milk in a small jug to share between us; who, these days, gives customers UHT milk? My father-in-law then set up a tab for drinks with the man serving behind the counter making a note, only to be deliberately ignored by the man for over 5 minutes when we wanted to settle up, as he chatted to a staff member. Also, despite no notice on the tea room door, we were told another party had booked to arrive in 10 minutes - this was just after ordering food for two diabetic friends who had to eat sone thing before leaving. Had we been aware upon arrival, we would he ordered food straightaway. Dreadful staff and service in a place where compassion and sensitivity is needed - they...

Please don’t be fooled by the pictures had my mums funeral wake their last Wednesday where do we start sandwiches cheese tuna seafood egg all chucked in one basket one of my elderly guests was allergic to seafood and before you mention this it’s impossible to check all guests hence they should have been separate and with labels on . One bowl of crisps and pasty looking sausage rolls. As for sweet selection one piece of cake per person it possibly may look like the buffet had been over catered for no people didn’t want it. Must also mention and this was brought to my attention by a number of guests the one staff left was quite rude had we been told we only had 90 minutes from the first guest arriving we would have been aware to leave the room wasn’t nice to be told sternly we should have been out of the room 25 mins ago. Ok so all the above is not a good look so here’s some constructive feedback do the catering in house cus years gone by...

As a regular guest and customer of The Clock House Tea Rooms, I wanted to personally thank the superb staff, who make this charming cafe such a pleasure to visit. Kevin you and your team should be proud of the excellent menu and buffet's you create for your families who book to celebrate the life of loved one's recently lost. It's rare to find a level of service and attitude that warrants taking time to write a review, however this is such an occasion.

I was kindly invited this afternoon by a lovely family to join them and the food, drinks and desserts were amazing.

Keep up the good work and the welcoming smile on arrival, it is very much appreciated by many people and families.

Kind regards

Clive...