Domino's Pizza - Grantham — Restaurant in South Kesteven

Ordered food at 5pm to be ready for collection at 7:30pm but turned up and it was still not ready. Came back 15 minutes later and it still wasn’t even out of the oven. I then waited another 10 minutes for them to bring over the food. I asked why it had taken so long and they were very rude and uncooperative, claiming it was my fault for picking that time slot. All I wanted was an apology but it was obvious I wasn’t going to get one. I understand that it is Valentine’s Day but I order 2 hours ago for this time slot so didn’t think there would be an issue. I wasn’t alone as everyone in the waiting area had the same story, some of them who had been there waiting far longer than me. Brought the pizza’s home eventually and two were cold and undercooked and had random bits of other toppings that we didn’t order. All in all, it would have been nice if they had apologized to us all and not acted in such a bad manner. We wont be going back any...

Terrible place. 2nd time I've used them and they mess up orders all the time. Last time we had to wait 20 mins because they just forgot half of our order somehow... while the other half waited on the side getting cold. By the tile we got home, 1 pizza and the sides were super cold. Because that 1 pizza was a plant based one... It doesn't work just heating up as it goes hard.

Their apology for the wait was "either a small bottle of coke or a large bottle" of course we aren't going to choose a small one...

When I complained via their complaints form. I got a blanket email reply and a voucher to use for a "free pizza" but yet you can only use it over the phone... Trying to get them to answer their phones is a nightmare and when do you get in touch, it's so loud neither of you can hear each other.

Just terrible overall. Never even got to use the...

Ordered the weekend before Christmas with 2 orders for the same address. Waited over 2 hours for my husbands order to arrive which was then cold and I had still not recieved the order I was waiting for. Another 45 minutes later, mine arrives, again cold. Couldn't get through to the store as the line just rang. When I did get through, they offered me a refund however, we used vouchers (hence the 2 separate orders) and they couldn't return these so we asked for fresh which they agreed. Waited half an hour for my husbands to turn up and then another 15 minutes mine arrived. They sent all orders out with separate drivers so in total we had 4 delivery drivers attend our house! Bit of a shambles in all honesty! When I spoke to them, I was supposed to receive a refund for what I did pay for and I'm...