Starbucks Coffee — Restaurant in South Ribble

I’d previously reviewed this well but tonight changed that. I placed my order and a cheerful face greeted me. However a mistake was made and they made me an iced drink. I politely pointed this out and the lady that made it, grace was fine and apologetic. Her colleague River however made a rather blunt “we’ll just make another at no cost for you”. No apology or anything, and she’d done similar with the previous customer when they got their order wrong too.

If this is how the current staff behave I’ll take my regular business elsewhere. The other staff were lovely but River needs to learn how to speak to people. It’s not the customers fault you got the order wrong and when the customer is polite with you don’t...

Updated! We used the app and pre ordered, great and not long to wait. Tried here again much cleaner, and now you get a choice of almond, oat, or soya dairyfree latte lovely but still nothing gluten-free for treats. It's still busy and not much room at certain times. The doors are not as sensitive, so don't open at every car passing if you get that table! Friendly staff work hard as there's lots of To-go coffee orders too. Could do with seating being reorganised for work areas. Need a 2 storey building! We wanted to chat, which was difficult as the chatter carried, so everyone talked louder! Large dogs came in...

My wife and I called in for a coffee when out shopping.

What a farce. Queues out of the door with a one way turn stile system in place. As a result service is so slow its almost stopped and there is less than half the normal seating inside. A disaster as can be seen by the amount of people who walked in and walked out after a few Minutes.

Other starbucks in buckshaw nr chorley meantime are using commonsense and running a relatively normal service. Service is good and no covid hysteria.

The capital centre outlet needs to get a grip and start to trust its customers instead of tearing them like...