Great Northern Pub & Kitchen — Restaurant in St Albans

Slightly disappointed after the new year. We used to come here pretty often. Menu has changed since the newest menus uploaded here on Google just a month ago.

We tried to ring and book the table but no one picked up.

Our usual calamari was replaced by squid that taste like it came straight from Iceland and salmon became rainbow trout.

The lamb shank we ordered came lukewarm and the roasted veggies were anything but roasted, the carrots and parsnip was half cooked. The gravy came in a side container without a spout and has carrot chunks in it. The breaded chicken burger came more pan-fried than fried.

Overall the food experience was pretty bad. Would have preferred if food stayed the same and prices increased slightly.

[edit after the GN response]

We didn’t ask for the food to come together, they didn’t come together either. The starters were done with by the time mains arrived.

We asked if you guys would have a table available and asked if the food would make it before we have to hand over the table, your staff insisted it would be ok for us so we stayed. When I asked for the lamb - she said the kitchen won’t make it in time, but changed her mind. We wouldn’t have minded a “we’re full” or “sorry we can’t offer food because we’re too busy” than just low quality meals, we expected it to be full as we couldn’t manage to get a reservation as no one picked up the phone.

Your staff was more than busy - she mentioned working her second shift of the day, she barely had time to pick up our dishes and we had to hand the table off really quickly because you have tight reservations for the tables, but if she actually went past us she would’ve seen me visibly disappointed and complaining about the food and writing this review as the food came.

Generally, would’ve just preferred a “we’re too busy” instead of this passive aggressive response that avoided half of the issues which contributed to the...

Took my father-in-law and mother-in-law here for father's day TOTALLY disappointing!!!!!!! For what you get the food is over priced and rubbish!! Now I like my Beef rare but NOT Blue !!! Mother-in-law and I had the roast beef , it was not only blue but as though as my old boot ! So we drew their attention to it and in about 30 seconds they brought out some more, not a replacement dinner just some more beef which I must admit, yet still blue was from a totally different join and was reasonable! My wife decided to have the home made Salmon fish cake salad, if you had a magnifying glass you MIGHT have found the salmon! As for the SALAD! Four lettuce leaves and 1 yes 1 cherry tomatoe!!!!!! My father-in-law, who's not too well decided to have just a starter of bbq spare ribes! They were NOT BBQ but more like Salt and Pepper with a very heavy influence of the pepper ! Anyway 4 drinks to start , bottle of wine wine and a glass of white , £101 !!!! Ok they did reduce the bill by £20 but we will NOT be going back and would definitely NOT recommended!!!!!! Totally...

Wanted to join a pub quizz spontaneously tonight with my partner and it was quite tough to find a quiz around the area on a tuesday night. When calling this pub to check if they had one on, the person on the phone (sorry not sure who I spoke to) delivered a great customer service, was friendly and professional. When coming to the pub, we received a warm welcome by Sarah and she delivered an excellent service from the beginning. So did Ruby and the Italian lady. So thanks to you three! Joined the pub quizz hosted by Pete which was fab and will join again soon. The crowd had a nice vibe. The pub is cute, cosy and typically english looking which I love. The toilets were cleaned too👌🏻. We ordered food which was ok. Happy to discuss feedback directly with the team if they wish. Anyway, thank you all and we...