Pausa Cafe — Restaurant in Stafford

Went to Dunelm Nottingham store today. Went for lunch in the cafe. Long queue, uncleared tables and very inexperienced staff. We go every week and it is usually spot on but today was a disaster. The toast was too big for the toaster so only partly toasted, I remarked to the server that a bigger toaster was required to which she agreed! The Cappuccino was like water not creamy as I think it should be. Several older people were overheard complaining that there was no cream teas available, despite several adverts to the contrary. Apparently they had no scones. Why advertise cream teas then?

I counted 11 people join the queue then leave because the service was so slow.

Very disappointed. Bring back the regular girls, until then we may...

When theres only 3 tables occupied there really is no excuse for poor standards. Asked for a latte got a basic white coffee lacking the essential elements of a latte ie coffee added to velvety foamed milk in a tall cup or glass. Ordered a toasty, the waitress that served it knocked some of the salad garnish off the plate when she came through the door, wouldn't be a problem if she had gone back to the kitchen and at least pretended to replace it. Instead she came straight over and served it with no apology. Luckily i was glad as most of the lettuce was brown and bitter to taste. I think a case where they are not even aware they are doing it wrong, maybe some training and working time in a slicker...

I went into pausa coffee shop at Dunelm Wolverhampton this morning with a friend and asked for two cappuccino and two bacon baps which were advertised on large poster for a £1. The assistant said the offer had finished at 11;30.i pointed out it wasn’t on the poster and she said it was on the table notice . Sure enough it was in small print , but you could have a scone.So i went back and asked for two and she said with relish “your too late I’ve done the transaction!”

Sadly no service at all, not...