I placed an order today, like most weeks, long standing customer. We always order 2 large garlic and herb dips, for what ever the reason no dips arrived, i checked the order and no dips were listed, so not dominos fault. However, the driver donna offered to take back to the shop, i advised that as it was our end i would jump in my car and collect the dips from the shop, when i arrived i was advised that they do not take ANY payments at all at the shop not even card payments, i was told i had to go back home and order the dips online and collect later. PATCHETIC customer service. I range vijay the manager and explaind what had happended, i asked the question" when donna rang to query the order and told the store the i was willing to go to the store and collect the dips, WHY did they not advise me of this at the time.?, i advised vijay the manager it was dissapointing customer service and i would be putting in a complaint, to which he replied ok sir, no problem.... what, does any one give a ???? today. Lost my...
Ā Ā Ā Read moreJust picked up 2 medium pizzaās tonight. 1 ok and 1 absolutely terrible with literally no cheese and the pizza was dry (see photos of the pizza)
How hard is it to put cheese on a pizza when someone purchases a pizza??
I contacted the manager who said he canāt deliver to my house given its out of the catchment area for a replacement pizza, but I could pick one up.
I explained that I couldnāt come back out because of my disabled son, however he was rude and unwilling to help.
I further explained that I lived within the same postcode area as the shop, yet he was more concerned about enforcing a ājob worthā unhelpful approach, as oppose with solving the problem.
I wonāt be using the place again as not helpful for anyone with disability/Carer needās.
Very bad service this for the dominoes brand, that could have actually been resolved asking them driver to drop off a pizza literally a 5 min drive from the shop.
I can see from other reviews customers having similar...
Ā Ā Ā Read moreWe ordered pizza online and the pizza's was delivered 20 minutes early. This has happened 3 times before, but today we had some guests over for a party.
I rang up and spoke to a girl, then got cut off by her and told her that our order was 20 minutes too early and the guests hadn't yet come, so I had to refuse the pizza and told the driver to come back at 7.05pm. I told her that I ordered it for a 7pm delivery online and when the pizza arrived the base of one of them was soggy. She said that they could send out another bit. There would be another 20 minutes wait time which I wasn't going to do, then she said she would speak to her manager about a free pizza on my next order instead of coming back to me. She passed me on to her manager, who was really rude and didn't even listen to me. He had no customer service skills.
Never going to order from...
Ā Ā Ā Read more