We were a party of 5 ladies on a birthday night out, arrived at 7.30 for our booking.we were seen by a girl with dark hair who desperately needs a course on customer service, she was rude and apparently didn’t know how to smile. We ordered wine and water whilst we were waiting for two of our group to arrive which she brought to us, we then asked for two more glasses and after a long wait asked again, she said in a rude way that she was getting them. We ordered food and it arrived promptly and was lovely. The dark haired waitress then began clearing our table, leaning over us , no , can I clear the plates ladies, very rude. The sign on the door was changed to close at 9.15 and from then on we felt like the staff just wanted us to go home. We ordered dessert and more wine. After dessert was finished we still had wine to drink and were waiting for our husbands to arrive to take us home, we were still chatting and drinking wine and we noticed that the music had been turned off and the lights near the bar were turned off. Never felt so rushed in my life. I went out side to see if our husbands had arrived and was just about to re-enter the restaurant when I saw the head waitress, girl with blonde hair shrug her shoulders and lift her hands and say some obscenities to her other waitress. How rude. Such a shame as the food was lovely. We will never go there again. We normally go to the flethchers arms , but thought it would be a nice change, how wrong we were. Back to the fletchers arms where the service is...
Read moreAbsolutely love this place. I have been coming here since 2000 and the food has always been the best quality. Two little blips I can remember when there has been new chefs and they have tried to put their own individual spin on an already perfect menu. If it’s not broke don’t fix it! Glad to say it’s been a few years since there’s been a fixer. My only bug bear now is having to consistently ask for black pepper and Parmesan... when busy the waiters tend to swerve automatically asking if you want it and then you have to try to catch their attention which sort of spoils the experience. Definitely the best tasting Italian around! EDITED: I’ve had two take aways from here recently. Lesser quality products given to me. I’m unsure wether this is because it’s a takeaway and it’s harder to be challenged. Measly portion of pasta… come on… it’s cheap… it’s dried pasta. I’ve seen the pasta you use in the kitchens and stock room. No need to charge £9 for a takeaway hand full of pasta. It’s just cheeky. Another time I paid around £20 for a steak Diane and veg. On getting the meal home I found I’d been given a birdseye steam bag of mixed veg. I was absolutely gobsmacked. I complained and got a ‘sorry’ yes we should have told you. No offer of putting right the spoilt birthday meal. I feel quite insulted by the last two meals. Sad after 20 years but I think we’ll start checking other Italian...
Read moreWe've loved this place for years but may now be looking for a new Italian place to eat at. The portion sizes have decreased massively to the point we ordered sides this time as well. Also, prices have risen quite significantly (and yes I know they have everywhere) but when the pasta is the same dried pasta I can buy in a supermarket, £10 for a dish with a bit of sauce, cheese, mushrooms and ham is expensive when there's not much of it.
Service was lacking with the table being cleared whilst people were still eating. This could have been forgiven if the place was rammed - but it wasn't.
I was surprised to be able to ring on a Friday night and get a table for 15 minutes later but after our visit, I can see why. Sorry San Remo but you're not what...
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