Gate — Restaurant in Tamworth

Very busy but it was a Friday night. Stood at bottom bar & were being ignored- numerous people that came in after us were being served at the top bar, so in the end we moved. They had run out of gammon & it was only 7pm. Food quality was generally ok but had to ask for extras we had ordered as did not come with the meal. 1 diner had a steak & it was very tough & fatty. This was mentioned when we ordered dessert & £5 was knocked off the dessert bill. Desserts took over 45mins to arrive & were very wish washy, melting & my fruit sundae had a whole 1 blackcurrant in it! No condiments on table-had to ask another table if we could have theirs. The overall experience was good. Great mix of people & as the weather was good- busy throughout. I feel they were understaffed on the bar & serving staff. Our waitor was very young & was running around here, there & everywhere so we tipped him well. Didn't seem to be any supervisory or management presence - until the manageress appeared at 9pmish - which I find odd on a busy Friday night. Needs more focus on food side of the business....

What amazing service! A bitterly cold and damp December day, we needed to find somewhere to meet up with family who are in this country for a limited time. I have been very poorly and freshly out of hospital I can't take the risk of any infection by mingling indoors with people so we settled down at a table in the pub garden, hoping the rain held off. Family went in to order and a team member carried my steaming cup of hot chocolate out for them. I thanked her and she clearly understood why we were outside (hubby wore a mask going in to order) A few moments later she came back out to explain the back bar had only one customer in it and we could sit at the other end in the warm and feel safely away from germs. We moved indoors, thoroughly enjoyed our food and were able to spend longer together with family than would have been possible out in the cold. Precious moments indeed. Thank you so much to that lady for understanding the situation and suggesting a fix for it. We will be...

Went for beer and supper. Tables sticky. Told they had been re-varnished but still sticky and now they have no time to re-do it. I suggested don't varnish at all. Had to go to different till to order food? Ordered medium rare steak, received well done. They cooked another which was medium but I daren't refuse it again! Nice lady said she was training the chef. Maybe he's not a chef if you need to train him.. hard peas, unripe tomato. Generally dissapointing. Scampi was fine. Chair seats deep with greasy filth. Waitress refused to get me another beer when she brought my meal so my meal sat getting cold whilst I waited at the till to get someone to serve me a beer. Madness! Need to seriously get some training all round to make the customer feel served. It was pretty...