LEON Clacket Lane West — Restaurant in Tandridge

Absolutely by far the worst experience I’ve ever had, ever, period.

Stopped at Leon on a Sunday evening, one girl on the till and as we learnt once we had ordered, one chap in the kitchen.

Several people before us waiting for food when we ordered. No mention of any delays or wait on food by the useless girl behind the till.

We ordered and 30 minutes crawled by in which the girl serving on the till disappeared several times for 5-10 minutes into the kitchen, leaving confused customers (both customers waiting for food and waiting to order).

After 30 mins of waiting and no one actually at the front desk, and myself and other customers becoming increasingly frustrated, I resorted to knocking on the kitchen door after seeing the staff looking through the door at waiting customers and laughing. After asking what was going on and where our food was, I was met with ‘it’s just the two of us’ - they had no idea what food anyone had ordered and in what order. No apologies, no offer of refunds, no offer of food. After informing the two staff members of our order, it turned out the food was sat waiting on the hot shelf the entire time.

Several customers, including myself were extremely irate and the attitude of the female employee was disgusting. It was apparent she really couldn’t care less about her job, or the customers she was attempting to serve. The other chap in the kitchen identified himself as the ‘manager’ although he seemed terrified of the customers becoming increasingly fed up and irate and offered no resolution as ‘the manager’

Absolute disgrace of an establishment and appalling attitude from the staff. From past reviews, it appears these issues aren’t new and Leon need to sort this out.

Avoid avoid avoid, unless you enjoy waiting 35+ minutes for food, complete and utter dis-organisation and disgusting...

positives: it was great to have some vegan options which were not just salad or burgers! great to have an alternative to McDonalds and Burger King at a services, which offers healthier food great to have brown rice with the rice dishes good selection of food

would appreciate wholemeal wraps/baps/bread rather than ultra processed white stuff (not good) would be GREAT if you could offer organic or at least free range meat in your dishes (this would be good in terms of animal welfare and sustainability) appreciate the different options such as dahl, but it could have been a lot tastier though everything else was better than McDonalds, the chips weren't - they were soggy

overall very grateful to have some better food at services, but could be tastier...

Arrived at clackets hungry, not wanting a mcds went for Leon, should have stayed and suffered a mcds. Never has a chicken burger been so revolting, the service was so slow 15 minutes for 2 chicken burgers to start with, chicken was hard and tasteless bits I'm not convinced we're cooked or reheated properly the sauce overpowered anything that resembled taste, something tasted odd from the very start, had 3 rice things only way to describe these cold tasteless things served up today, had to go back because the guy forgot to give the tomato based sauce. Never ever again if you think it's a healthier option than mcds stay hungry.

Ps thanks for the view of my bathroom all evening!! It was the only thing i...