The Service today is dismal. The staff (some) are hopless and rude. Left at table for 20 minutes, with still no service, had to go to counter and ask they visit our table . The waitress did not like the fact a drink was required before ordering food, and we have already been waiting 20 minutes. She even tut ed. Not sure you should be serving at the bar , covid 19 rules, but people were going to the counter as they were not getting service, although we had been waiting longer, look at photo. The food was delivered but we had to wait for the Cutlery. When the Cutlery did arrive at the table it is was dirty, very dirty, wash stains and looked rally grubby, We sent sent them back as we were not going to eat using them, it was explained that due to the covid rules they are not allowed to clean the utensils personally! Being a former KP (kitchen porter), in my younger days, I found it hard to believe an industrial dish washer/steamer did not leave the utensils sparkling clean, as any household dishwasher would!! So we had to wait for clean set of utensil, all the time our food was getting cold. when the utensils arrived we were then told they were hand cleaned!!! err but you just told us you aren't allowed yo personally hand clean them. So we ended up waiting so long for clean utensils that food went cold. I had to returned my food as it was cold, then waited for food to be redone. Having a bad day at this place.... oh dear. could it be me? I was feeling very disappointed. Everyone is sighting Covid 19 as the cause of various issues..but...hold on is poor hygiene or poor service the result of covid 19......errr I don't think so. Get a grip, take responsibility for your actions and that of your staff. The fact you are a Service Industry(Pub/restaurant) and as such the understanding of what a service means should be understood and as such needs to be applied. Requesting a drink before a meal should not be considered an inconvenience but a respectable requirement. Service with a smile and that a customer is always right (with exceptions) needs to be applied. 99.9% of the places I visit and eat are great or fantastic, unfortunately these you tend not to review, but as like today you feel you need to make people aware of the odd bad occasions at certain venues. I feel it is not particularly the place, but the staff they have working on that particular shift that determine the standard of Service, you are likely to get. Now I don't like what I will add here, but our Service Industry has some pointers it needs to learn here from the USA., arrrr they you go I said it.....

The meals are nothing special, just your plain normal bog standard pub lunches on the low to middle market. Better pub lunchtime menus and service available in the area, that all I will say.

Update 20.08.2020 Thanks for the request of a email address which was sent to yourself 19 hours after being requested. Now some 4 days after the event I am still awaiting for a response, even though I have sent the email address on multiple days....hmmm I can only conclude that you had no intention of responding but was only trying to make any potential viewers of the review think that you care about the reviews given and the way your Pub is run. To that, I shout out to any others out there that have been asked to supply contact details, did you get contacted If yes please comment on this Review.

Staff take guidance from the people above, which explains all..