As we were having a family celebration for my birthday the day after, we didn't want to go somewhere too expensive, that was still nice on the day. Bearing in mind it was a Friday, on what was being publicised as the "hottest weekend of the year" thus far at the time, I thought it would be ideal. We have dined at many Shepherd Kneame restaurants over the years which, along with its location, was why I chose to go to the Minnis. Prior to leaving home I checked their menu, which enabled me to be able to order our food while hubby took the dog for a walk. Unsurprisingly upon arrival, just before midday, it was already busy at the waitered outdoor seating area. Seeing I have a disability, the young lady was VERY kind and offered me a table on the self service side. She said she would have a staff member bring our drinks, but I'd have to go to the bar to order them and our food. Fair enough, what excellent customer service! So off I go and order the drinks, easy! Then I go to order lunch...... but lunch orders couldn't be taken for another 3 minutes. Unfortunately I'm unable to stand for that long, so had to return to the table outside. On my way passed I asked the lovely young lady who'd helped me previously to let me know when I could order. Then our drinks were delivered, but unfortunately hubby's cider glass had 3 ice cubes in it as the cider wasn't chilled. Ah well, it's just one of those things right? No point complaining! I received a call when the 3 minutes were up and again made my way into the building. I spoke to the same nice young man who'd served my drinks and began ordering the food. When it came to hubby's choice there was a problem...... they didn't have any. OK not a problem! I immediately telephoned him (directly in front of the server) explaining the situation and he made another choice, which I repeated out loud to him to make sure I'd got it right. OK here we go! I now look at the server and he repeats hubby's order to me without me even having to say it. Excellent service! Then he puts the order through the system and......... they don't have it! By this stage I'm at the point of laughing, even though it's not funny, asking if he's joking. Sadly he wasn't! I can't ring hubby AGAIN, as he was at a "intricate" point in their walk the last time I called! The poor young man looked horrified. So I cancel the entire food order and returned to our drinks, just as hubby arrives thirsty from their walk. Now by this time, the 3 ice cubes have melted and his cider is even warmer. HAPPY BIRTHDAY ME! Ended up at a lovely pub we know in Minster and had a beautiful lunch there instead. I just felt sorry for all the 'captive' tourists due that sweltering weekend! To be told "computer says no!" Let me emphasise I DO NOT blame the poor young man, he only works there. It's just super ironic that a brewery simply couldn't organise a....... I'm sure you know the phrase I'm thinking of! So to finish, even with its amazing location and excellent staff, we won't be going back.