Wheatsheaf — Restaurant in Thanet

Went for Sunday lunch as we have recently moved to the area and thought the deal advertised was very good. When we arrived the man at the til said ‘alright mate ?’ I told him we had booked a table for 3pm to which he said oh you booked? She can deal with that and pointed to a lady who said follow me pointed at a table and then left. It was freezing next to sun open door and we asked if we could sit somewhere warmer and she directed us to another table. I have to add that it was May bank holiday Sunday 3pm and I wondered why the place was empty . Anyway we got our own cutlery and hubby went to the bar to order drinks and food as directed by the waitress and once again the man behind the bar said alright buddy what do you want? We both ordered the roast turkey. The picture on the menu showed a lovely full big plate of food with a large Yorkshire lots of veg and thick sliced turkey. When it arrived the turkey was two slices of round processed turkey on a roll a tiny frozen Yorkshire a spoon of mash two tiny roast potato’s a burnt stuffing ball and gravy in a small gravy boat that when you poured it it was so thick and black it was like treacle. In retrospect I really wish I had taken a picture . The entire meal filled less then half of the plate. After leaving most of it we ordered pudding as we were both hungry . I ordered apple and berry crumble which turned out to be just apple crumble and hubby ordered a donut desert that was dry and stale. Not once did anyone ask if the food was ok. I now realise why the restaurant was almost completely empty on a bank holiday. Shame as the restaurant itself is in a lovely area and has a lovely big beer garden and car park. The staff need training on how to welcome paying customers and the chef needs better instruction on food presentation and obviously only knows how to...

We chose this Hungry Horse Wheatsheaf( Tuesday evening) as we've eaten here a few times before with friends and family and it's always been ok, a little slow when busy, but value for money and good choices. NOT this time, it was the worst meal we've had for a long time from anywhere.I was a little worried when the cup of tea I ordered came in a Dirty cup and tasted like dishwater. But we carried on and ordered anyway, every meal when it arrived had one or more item missing from it, and every meal had an item on it that was INEDIBLE. There was shoe leather chicken, dried out overcooked chicken wings, steak that managed to be both burnt and raw at the same time!! Along with the fried eggs, burnt to a crisp underneath and snotty raw on top, YUM!!! Bullet peas, and mushy peas you could use as window putty. Boiling hot plates with cold food on top. Etc Etc, the chips were the only thing we all ate, because it was the only thing we could all eat. This was an outing for a birthday and as you have to pay BEFORE you eat we were tied, we all know what happens when you send things back to a kitchen, right!! We didn't complain at the time, as it was a birthday out and everyone was making the best of a bad job, and just enjoying being together as a group. We should have,we weren't the only ones complaining at their table, I regret that we didn't, I was still angry about it the following morning, and even now 24 hours later i'm still upset by it. I wish we weren't so unwilling to complain at the time. Don't eat there, try somewhere else, anywhere else. And if you do eat there and there is a problem, please complain, please tell tell them then and there that you are...

It is a perfectly adequate pub to drink in. The food is above average for the advanced microwave meal type food that places like this serve. Had some good fast food experiences but have also had some cold, red chicken before.

Service is generally friendly if a little unremarkable. Speed is not a watchword here and to be honest it looks like they could do with a few more staff sometimes.

The gents loos are not so good being sometimes not the best maintained and at the best of times too small and badly laid out. In one of the two loos you have to stand in the way of the door to dry your hands.

The garden area has plenty of space so on good days this is not a bad place to take your children.

As an ale lover you can choose between Old Speckled Hen or Green King IPA (be sure to make sure they understand that you want it southern and not with an artificial head on it). Guest ales are rare.

Prices are about average.

I gave up trying to open a tab with my card ages ago as the answer was always that the system was broken at the moment and they did not know when it would be fixed.

I would not go out of my way to go to this pub but it is nice and close and not so bad for a drink. It is very easy to find which makes it good for meeting people for the first time. Being easy to find also makes it handy as a navigation point for giving directions.

They have a weekly quiz night sometimes and it can get so crowded that they are unable to seat large groups.

The regulars are all friendly and inoffensive.

All-in-all...