Magic Pizza & BBQ Grill — Restaurant in Wakefield

I usually order on the website but it’s been down for few weeks. I order from this place regularly. I called up (spoke to a lovely gentleman) and decided to order 2 chicken shish kebab wraps (as it’s written on their menu) and a portion of cheesy chips - total came to £26. The order came fairly quickly, what we got was 2 chicken kebabs in a box with a pita bread rather than the chicken wrap we have ordered. I called back (someone else answered the phone) said we received the wrong order the man on the phone was quite argumentative and had a chip on his shoulder. Eventually he told me ‘we’ll get the wraps sent out’. I asked how much will it cost me, thought at least for the delivery or half price as I still wanted the wraps. He told me it’s on the house as it was their mistake. I put the 2 boxes of kebabs back in the bag to send back to the takeaway. The delivery driver came in literally 10mins even told my partner - now this is customer service. Only to my surprise I opened the bag I was given by the driver and that man sent me…….. 2 tortilla wraps. Nothing else. Literally 2 tortillas that I could’ve got from my cupboard. Felt like he was almost mocking me. I felt embarrassed in a way, even though I spent my hard earned money and I didn’t receive what I ordered! Needless to say, I lost my appetite and I will never be ordering here again. Making a mistake is understandable. Even if they apologised and told me next time it won’t happen again - would be ok too. But going out your way to troll your customers? That’s...

1st time we've ordered in months,placed the order on the website payed by card was stated 45min wait ,which was fine 8.30 the order ,at 945 rang to ask about the. progress,the lady said oh it's all bagged up and waiting for the driver to collect 10.05 still hadn't arrived as we were working early next morning I started to think never mind and called to cancel and receive a refund but no one answered, hubby by this time had given up and went to bed 20 min s later it arrived ,and obviously it was flat cold . Sorry won't be...

First time ordering after friends raving about it, friendly polite women on telephone order. Quick service, absolutely gorgeous presentation of food. Ordered the family deal any pizza any burger fries coleslaw and big bottle of pop for 15 pounds, bargain. Couldn't fault it, only thing I could fault is they forgot the fries on delivery. But the cashier was very apologetic and sent some free chocolate fudge cake!! 😋 Fed 2 of us we are full the the rim, with loads left over. Would Highley recommend and will be ordering...