Pagoda Cantonese Restaurant — Restaurant in Wakefield

We had our first visit this evening, we have been talking about going for a long time and loved the feel of the place as we walked in. We went for the early bird menu to celebrate 2 birthdays. We ordered food and there were 2 soup options, chicken/hot soup, we assumed the hot soup would be meat/fish free? When it came it was quickly obvious that the hot soup had meat and fish in. I went to find a waiter and explained that I hadn't realised the soup would contain this, the waiter said " you should have asked"? He then proceeded to be rude, abrupt and extremely irritated by my questions about the food, I agree I should have asked what the ingredients were prior, but his reaction was disgusting and I asked him not to bring me anymore food simply due to his attitude. I asked to speak to a manger and another guy came saying "what's your problem?" What do you want me to do about it?" I explained an apology would be a start and to be respectful of my dietary choices, the guy refused and I had to ask him to leave our table as he was making everyone feel uncomfortable and uneasy with his comments. I cannot believe the disgraceful customer service in this place? We went to leave and the lady at the till was very pleasant and apologised for our treatment, she said the best way to show our dissatisfaction was "not to leave a tip" The food could have been 5* for all I know but the customer service was a complete joke and the worst I have ever...

After finishing work at 8pm myself and a couple of friends decided to go out for some food due to it been one of our birthdays we got here and sat down for 20:30-20:45 latest from when we sat down we were nothing but rushed for drinks rushed for starters then got told we had 45 minutes to finish absolutely everything as they were closing. This wouldn't be an issue but every member of staff had a terrible attitude the drinks were flat the mains arrived half way through having our starter and the food was no better than any I've had from a Chinese takeaway on a Saturday night which also may I add i don't think I'd of been charged £89 for. After finishing and complaining to staff they were nothing but rude and couldn't get us out of the place quick enough and we're even cheeky enough to try get us to contact less pay on our card twice even though we had told them the payment had gone through and proved this on a mobile banking app. Put it this way I'd rather sign my self up to eating my own foot than step back in this place ever again shocking service shocking food and...

This used to be my go to restaurant for Chinese / Cantonese food. A place I love despite being a little expensive. How massively disappointed I was on my most recent visit. I can only guess that The Pagoda is now under new ownership. Our visit of 6 people was on a Saturday evening. We were met by very polite staff but that was the end of the enjoyment. We were charged something like £3.70 for a half pint of coke with ice. The last of the starters that we ordered was brought to the table 15 minutes after the first one arrived. Surely it must get better, but no. The first main course was brought to the table nearly 5 minutes before anything else arrived. The other 5 meals along with the chips and rice arriving over a period of time, one at a time. The portions of food especially the rice and chips are now very much smaller. Then to top it all off, the bill had an £11:70 service charge. Sadly my last ever visit unless things change quickly. So...