Costa Coffee Princess of Wales — Restaurant in Wales

Despite being super busy at lunch time, the staff were calm, efficient and organised.

They never appeared harassed or rushed and they had very good staffing levels so that no customer waited beyond 3 minutes whether it was for their sandwich to be heated up or for their coffee.

They had clear signage reporting that cold drinks were not available because of a faulty freezer so that no one wasted their time queuing only to be told that something was not available..

I was well impressed by the management of the store who understood thier customer base and peak times and matched staffing levels...

Truly, where to start. It was ¼ full at 10.30 am and a staff member cleared see access because it was too busy. 30 minutes later, it was closed altogether and two staff members were sat in the window having coffee and a sandwich. Costa, are you running a coffee shop for us or a staff room?...

Greeting by staff using a swear word to describe another member of staffs laziness followed by the worst flat white I've ever had which was...