Domino's Pizza - Maesteg — Restaurant in Wales

This shop used to be great but standards have fallen terribly. Two recent experiences have been very poor. Undercooked pizza on first occasion, when I complained to the store they told me to contact customer services. Dominos HQ said they couldn’t deal with the issue directly as the shop is run as a franchise from Cardiff. The complaint was passed to Cardiff franchise who demanded to see pictures of the food before they would deal with it. I did provide a picture but they didn’t even reply. Atrocious customer service. Second time, tonight, took over an hour, had to call the store who didn’t really care but apologised for delay, undercooked again, cold pizza, had to reheat in the microwave. Never again will I order...

After spending £50 on food you’d expect it delivered to your door. However when phoned last night I had to go outside to find no driver there, got phoned again and told the driver is parked up 5 minutes away at a different location. when asked on the phone by the store “what I live near” I told them a place most are familiar with thinking common sense would prevail and they’d find my street, but no.. I was then phoned and told the driver was parked OUTSIDE the place I mentioned and I’ve had to walk 3 streets away to collect my food which was lukewarm at best by the time we...

What a horrible staff they got.no respect for kids or anyone..only the best manager in domino maestag is shauna. Second manager in domino totally different planet,tats not call pressional manager.they need to learn how to treat customer.food cold and everything.very disappointed second time tnx domino never again 😡..food is cold 🥶.some on guys u can treat better.but to be honest never again fro domino.

Sorry but for second manager is half star not even...