The place was very quiet but welcoming and we were allowed the dogs in the main bar area.

We ordered and paid for our food via their app and I asked one of the staff if one of the starters could come out as main and then the rest as normal. To start with the manager came over and said they didn’t have any of the festive menu we ordered so we had to choose something else.

After sorting all that our food started to come out but all at once so we had all the starters and mains together. My partners burger was ordered without tomatoes but came with them, thankfully not something someone would have an allergic reaction to. According to the server it was our fault as we didn’t add a note that starters come before mains 🙄 even though I had spoken to one of them.

My substitute steak which was suppose to be medium was well done but the rest of the food was good and we can’t fault that.

Complained to the manager who apologised and said he would adjust the bill, still waiting on this refund (adjustment)

As everything had come out at once we were unable to eat everything, we waited for staff to come over before having to find them paying on the one of the machines in the bar. We asked for a takeaway box and was given a sheet of tin foil.

All this wouldn’t have been a real issue if they had been busy as mistakes happen, but all the staff were just chatting in the corner at the time of our visit or playing machines. So maybe some more attention to their customers would solve these problems.