Greggs — Restaurant in Wales

It is with great disappointment that I bring to your attention an unsatisfactory experience encountered at your establishment. Upon arriving at the drive-through, I patiently waited for approximately 10 minutes before placing my order. However, upon reaching the payment window, I was informed that only cash payments were accepted, with no prior signage indicating this restriction at the drive-through entrance.

In an attempt to resolve the situation, I was advised to place my order at the window and proceed inside to make the payment, with the assurance that my food would be ready for me once inside . Regrettably, despite waiting an additional 25 minutes inside the store, I was compelled to depart empty-handed.

In an effort to seek clarification, my partner engaged in a conversation with the manager, who provided various excuses, primarily attributing the inconvenience to the high demand from Uber Eats orders and staff shortages.

I kindly request your immediate attention to this matter, as such instances not only tarnish the reputation of your establishment but also result in significant inconvenience and dissatisfaction for...

Where do I even begin?! After my long wait in the queue I finally got served by a blonde women named Leanne who honestly didnt put the effort into the service , I didnt feel welcomed in the slightest. Surely this isnt how you treat a customer, especially since I’ve been going for the past year. She must be new however, this isnt the way to treat anyone nevermind a loyal paying customer. There were two customers infront of me and I still had to wait a while, she was very short with me, had major attitude and no mannors she kept trying to rush me. I come to this store atleast 4 times a week. I expect better...

I always visit and very greggs over other fast food if possible.

I was excited to see what this brought new to the table, and I was left disappointed. The service did not work when I arrived. 20 minutes to be served, I spent around 35 minutes there, and it was a constant line to the doors.

Eventually, we got my 2 breakfast rolls and no sauce, and the rolls wasn't what I'd normally receive as both rolls were cold.

Half-hearted service guy from behind doing the rolls with 1 person serving with not great communication.

I will be back to hopefully see a...