Mai Wah — Restaurant in Wales

Have ordered previously from mai wah, took some time between order and arrival understandably as it was valentine’s day. called to see where order was and was told it was out for delivery, was then called back shortly after to be told order had been delivered by driver. (when it fact it was not) speaking with the takeaway, (lady, who i think is front of house couldn’t not have been more accommodating, sympathising with the issue) driver was put on the phone telling me that it was delivered, adamant that it was delivered to the correct address… , clearly not as far as i was aware as i had nothing, a bit of a heated back and fourth, takeaway agreed to re make food after some chat. a little time after neighbour had knocked and our food was delivered to them 2 doors down, let the takeaway know and fresh food was still remade and delivered, delivered to i assume by the same driver, he apologised but i felt there wasn’t really any heart put into it. whole processed took such a long time from start to finish (even understanding it was V day) that we weren’t really hungry by the time the second lot of food came. disappointed in the service as mai wah for us was definitely a household favourite, will probably think twice before...

Have had nice meals here but tonight was poor. Meal cold when I got home and I'm only a few minutes down the road. The meal had no flavour, the rice taisted boiled and not fried as ordered, if they did fry this then the pan was nowhere near hot enough, I actually did not finish it. Won't be going there again, oh and hygiene rating of 1 if I saw that on the way in would not have gone inside. I called to make a complaint and asked for the manager he said he was and his name was Steve, explained and he said ask for me next time and then hung up. Great...

ABSOLUTLY AWFUL GONE TO DOGS Just bought large tray meal chicken balls rice n curry cost over 6 pound asked for extra curry this time as last meal was dry last time this time gave loads curry but kitchen staff decided take half chips back out after lady in front put them in tray had 12 chips 4 chicken balls n bit rice that was cold I know people trying save money but that's just tight ffs for price you pay second time meals been awful here if your hungry dont buy here unless you want buy double to fill your belly just lost our...