Morrisons Cafe — Restaurant in Wales

Wanted to go out somewhere for breakfast later on in the day, and knew that they served all day here. Got the restaurant where there was a long queue so waited. When we got to the till, the lady serving was quite visibly stressed and frustrated. When we asked for food she loudly exclaimed ‘well fine, but this is the last food order I’m taking because I’m too busy’ Hmm, okay. She took the order without asking what my partner wanted, and when we asked for his order she same ‘I’ve already put yours through’ she had just given him what I had ordered. We couldn’t be bothered to argue. When we sat down we checked the recipe t and she’d put through one without egg. We did not ask for this. We went back up and told her we would like egg, she said it was fine and she would make sure we got egg. When the food came, no egg. When I went and asked for the egg they looked annoyed and made it in a huff. I’m not saying that this employee is to blame, there were only two workers on. And they were quite busy, I can only imagine it was quite stressful. However, having worked in the hospitality industry for many years and faced many occasions where I’ve worked on a short staffed shift, I would never treat the customer like it was there fault. Because it’s not. And although I wouldn’t have minded a longer wait, or even that they’d miss the egg, the attitude that came with it was where I realised that I would not be returning to this establishment. The cafe needs to get there staffing right and retrain there staff on how to cope on...

Visited for lunch as a treat. Really wished we hadn’t. Took a little while to have our presence noticed. No fish, so no fish ‘n’ chips, no lasagne, no mash, no tuna. Opted for a cheese and ham toastie with a side of chips and my friend ordered toast with fried eggs on top and mushrooms. We had tea to drink. The tea bags were Tetley allegedly but tasted like cheap value tea bags. The wait was 30 minutes. Yet barely any customers. The food came out eventually but was incorrect. We were presented with the egg on toast, a side of chips and 2 plates of scampi. My toastie had not made it onto the system. Not a problem I was told. Only takes a couple of minutes. And sure enough I was served with a warm sandwich. Let the photos speak…🤦🏼‍♀️ Overcooked eggs that were not fresh. Dried out mushrooms. The toastie was not toasted at all. Tables were not being cleared and the staff appeared lack lustre. At the checkout we mentioned it to the cashier who just happened to be the customer service manager. Showed her the photos. We were refunded swiftly and given a voucher. We will not be returning to the cafe any time soon. Given the amount of negative reviews I hope management will take action and turn...

TLDR - Long wait times, tables not cleaned in over an hour, food average, and no apologies offered by the staff.

Cafe was about 1/4 of max capacity. Was warned it would be a 10 to 15 minute wait time.

35 minute wait for 1 large breakfast and Egg on toast.

Once it came out, no apologies were given by the staff, which was the final nail in the coffin from a service perspective.

The kitchen area is not big enough to accommodate the amount of tables offered. If more than 3 people order a breakfast, the delays mount up.

In the hour I was there, none of the tables around me were cleared, and remained dirty with cutlery from the previous diners.

If this is how it is at this capacity, I’d hate to imagine what it’s like when the cafe is full.

Food was decent, enjoy the fried bread and the eggs were tasty. Bacon portion wasn’t great though, very small rashers, same with the sausages.

Photos attached for reference, will not be...