Scoop's & Smiles — Restaurant in Wales

Oh dear, not the great experience that we'd based our return visit on. The Scots lady was great and very professional, but two members of staff didn't know where the tables were to serve food, and walking around a large space with open doors and cold plates was not good. Orders were coming out wrong, the whole thing felt very different from our previous excellent experience, can only assume perhaps the two members of staff had stepped in at the last minute. Portion sizes were still excellent, although rather bizarrely we were given a free portion of chips - not necessary especially with the hash browns. Hope this was a one off; no question they guys their work very hard. Just one last gripe - please remember social distancing - saw a member of staff put their hand on a couple of customers. It's lovely to be friendly, but these are not usual times, and for everyone's sake...

I left feeling like I'd paid a parking ticket! Nothing was worth a cent I spent.

From the apathetic server at the front, to the science experiment to find out how much flour could be put into a sausage before it became a meat flavoured cake, nothing left a good impression.

Almost everything on the plate was the cheapest option a place could opt for from their suppliers.

I guess I should be thankful though, the next place to attempt disappointing me to this level will find it...

Today was the first time I visited scoops and smiles and I absolutely love it. The strawberries and cream crepe I had was out of this world, The slushy is amazing and so it their ice cream too. I definitely want to go back and have another crepe and also a breakfast too plus another slushy too. I'm 26 weeks pregnant and craving slushy especially in this warm weather so I'm so glad they do these. Thanks scoops and smiles 😃 keep up the great...