Subway — Restaurant in Wales

Don't bother ordering from this place and don't expect the customer service you deserve, especially at 7.15pm when they want to "clock off early". I ordered x2 meal deal footlong subs (specific ingredients in each sub due to me and my mum only being able to eat specific things), with the meal deal you are SUPPOSED to (and I say this with upmost importance since I paid for a meal deal, I expect to have one...) get x2 drinks, x2 cookies and x2 crisps, I also ordered lightly salted nachos, tortilla chicken bites, x3 RAINBOW cookies and x3 chocolate ones. This was clearly too complex to get the correct order and for almost £30 I would have expected for it not only to be correct but also with a sincere apology and not a mouthy "young adult" at the door. As we received our order we thought it had come pretty quick considering it came around 7.45pm and not the designated 8.15pm-8.30pm time slot. To our dismay, we received both subs, with NO DRINKS, NO CRISPS, NO RAINBOW COOKIES and NO NACHOS!! - we rang up asking for the rest of our order to which a woman responded with "I'll send them to you now" (okay fair enough and rightly so), now whilst biting into MY PERSONALISED SUB they got the ingredients correct but the BREAD WRONG. Therefore my mum and myself could not eat the subs (due to health requirements). We rang 5 TIMES! And no answer, even though this was all before 8pm (the ACTUAL CLOSING TIME), the "young adult" appeared at the door and once again was about to dart off! (NOT even an apology) - we explained we couldn't eat the subs and his reply was "the place is closed now", we asked POLITELY if he could get the original female back on the phone with us so we could have a discussion about either a new subway or some form of refund, this young man decides to not only tell us repeatedly it's closed and "not his problem" but also how we shouldn't speak to him like that?! - there was no impolite manner from us only from this young, impatient boy. He also informed us that WE ARE WRONG and how he watched the woman make those subs from fresh with everything correct (what happened to the customer is always right? - I guess that's out the window when you want to leave early.). We again inform him the ingredients in the sub are correct but the BREAD and the SAUCE however is not and has been switched around to which non of us can eat them. After WE inform him that we aren't "having a go", he tells us he will inform his colleague and get her to ring us back. Whilst sitting and wondering how only half of the order is actually edible if I'm ever going to get this meal sorted. It's now 8.45pm and I have HEARD NOTHING BACK! If I don't get a refund for not only having my time wasted, messing up the orders and being spoken to DISRESPECTFULLY, I WILL NOT BE ORDERING...

I ordered some sides. 1x cheese pizza slice, 2x pepperoni slices & 1x garlic bread. If you like tinned tomatoes poured over your bread, then go there. I tried to order a salad box, I watched the young man scrape lettuce from the bottom of 2 tubs and put it in a box. I asked if I could have fresh lettuce as this was all brown and soggy and his reply "We don't have anymore lettuce" I asked if they don't have any at all and his reply was "No".. I advised I didn't want the salad then, he tipped it all in the bin (where it should have been anyway) there was no grated cheese. This was around 4pm and it didn't close til 8pm!! I feel like he just couldn't be arsed to get the stock out the back. As it was busy and continued to be busy afterwards, I can't imagine that many people be happy with ingredients not being available.

I would also like to add that my partner had to go back with the sides, as they weren't even toasted properly. The presentation was minging too.

ALSO this boy didn't change his gloves once whilst I was in there. And dealing with everyone's food, handles on the ovens and the tills etc.

Not clean in the slightest, kinda glad there was "No Lettuce".

I will be complaining to Subway, disgusting...

Not a great service at all, really letting the subway name down compared to my past subway experiences. The server had a negative attitude and talked down to myself and other customers, as well as giving me 2 ill prepared sandwiches to leave with. "Have it your way" was ignored on all aspects, I understand with certain sandwich components but when asking for a few more olive slices was told "no you can only have six" which i have never had or heard before from other stores. All in all a pretty poor service I wanted to make...