Wynnstay Arms, Ruabon — Restaurant in Wales

Dined as a party of 4 at lunch time. Issues with the main course, bacon not crispy as we had been assured it came like that on the BLT. Burnt ciabatta baps. This got sorted. However when it came to the ridiculously overpriced desserts which were 3 white & dark chocolate brownies & ice cream (£7.75 each) and a banana split (£8.95) well I would expect the banana split to be something kind of fancy… you can look at the picture on Trip Advisor of how it resembled something a 3 year old child would serve up! I’d be embarrassed to serve a 14p Aldi banana for the whopping price tag! It also had the advertised cherries and strawberry sauce missing. Our brownies had no white choc chips in and they were burnt and hard on the bottom so had to ‘cut’ with the spoon. Teaspoon sized ice cream scoops too! We made the waitress aware and she said she would speak to the manager whom never addressed this and sent over the full bill of £85. We had to ask to see her - to which she came over defensive, hostile, patronising & rude. Had an excuse for everything… lectured us how a brownie is made & changed her story about it. Told me that’s how a ciabatta is made on the grill and they can’t help the way they burn! She didn’t say much about the banana split. She was shockingly argumentative which made the whole situation uncomfortable - and I have never experienced before (having said that I haven’t had to raise many issues in my life) she said we would have to agree to disagree on the food and she walked away saying that the brownie couldn’t have been that hard if we ate it - well yes I do have my teeth still! She knocked £2 off each dessert but she certainly wasn’t happy about doing it and clearly made us aware of that with her whole demeanour. On that note if it was just the food issues I would have dined here again - but purely the poor attitude and unprofessional behaviour of the manager has put us all off. 2 of the party were regular diners there but I don’t think they will return...

We were first through the door for the opening today and were greeted by a lovely man called Trevor who gave us a really warm welcome. We were absolutely amazed by the transformation its absolutely stunning. Once seated you can either order food from the bar or wait for someone to take your order. Some meals were slightly expensive but the portions were a good size and very tasty. There was a good selection of drinks but sadly for me there was no coke or pepsi which I like to have with a vodka, and no alcopops like wkd which I think would go down a treat in the summer months. After lunch we had a tour of the rooms by a man called John. The rooms vary in size and the family room even has built in bunk beds which were great. They even had board games for the children to play with in the room. Great idea. the rooms themselves are stunning as you can see in the pictures. The one thing that fascinated us was the history of the hotel and the alleged haunting s of the rooms. John informed us of the tunnel underground leading from the hotel to the church which must of been used many years ago. I would like to stay in room 12 one night even though I only live a mile away. They have also got rooms where you can take your dog if you dont like to be parted from them how good is that? The banquet room downstairs has also been refurbished however the lay out is similar. It would be lovely for a wedding venue now, Ideal with the church across the road. The few little extras that we found was very thoughtful of them was there was a jar of reading glasses in the dining area that you could use if you forgot your own and if you got a bit cold they supplied you with a blanket. To John and Trevor who we met today thank you for your hospitality and taking the time out to show us your amazing hotel. I would highly recommend this hotel and I will be a regular visitor in the future, ( If you have coke or pepsi) only joking wine will suffice. Great Hotel with...

Went for dinner last night 4 adults 1 highchair and walked in at 7.20pm. We've been in a couple of times before and had ok food so thought we'd give it another try. We went to the bar and asked for a table and were told we could only sit in the bar area which was fine but the place was empty ! Went to the bar to ask for menus and were told that the kitchen was closing at 7.30 - 7.45 so we'd need to order quickly. We explained that we were waiting for another couple and were told if the kitchen is shut - it's shut!! We should have walked out at this stage but had made arrangements to meet there so left it as someone just having a bad day. We ordered starters and mains and waited for our food. Our friends joined us before the starters had been brought out and we were told that the kitchen was shut so they couldn't order, the attitude of the lady behind the bar was terrible, they quite clearly didn't want us there and were already clearing down the bar washing drip trays and stripping off the bar. Our starters arrived and we asked the waiter to ask the kitchen if we could add two chicken burgers to our order, he did and came back and said no problem. The food itself was very average with tough overcooked calamari, the additional cheese that was supposed to have been added to the burgers arrived on a plate and the prawn linguine was absolutely tasteless. We were trying to order more drinks and the staff were more interested in cleaning than serving us, no one came to clear the table or ask if we wanted desserts. Really really poor all round experience, somewhere we certainly won't be going back to or recommending to anyone. Food and glasses still on the table at 10.30pm and to top it all off - people coming into the bar ordering drinks and eating take away food from the fish and chip shop...