We booked a table for dinner (tea) online and on arrival we were initially ignored by the host until my daughter got his attention, we were pointed towards a table that had our name on but wasn't informed whether we ordered at the bar, online or if it was table service so we helped ourselves to the menu which we all agreed seemed a little limited.

Once we decided what to have we attempted to order online but it wasn't working so we headed to the bar, the man at the bar was polite and took our order and applied a £5 voucher that I had for being on their mailing list and we headed back to our table to await our food.

My wife ordered the large plate gammon which was undercooked but probably just personal preference so let it slide. My daughter ordered Mac and cheese with bacon which was quite small for the price and my son had scampi chips and peas which he said was ok.

I ordered the large plate chicken tikka which came with poppadoms and onion bhajis however the bhajis were cold and uncooked and went to sloppy mush when I removed them from my plate, we spoke to a waitress who offered to replace them but I was put off so I decided to carry on and eat the rest. The curry itself wasn't piping hot although the rice was nice, I also had a side of chips which were overcooked.

For dessert the kids each had a sundae, I had brownie and my wife had waffle, all were fine apart from one of the sundaes which had a piece of plastic approximately 3 inches long and curved in it which my son had scooped into his mouth and nearly choked on it, my wife immediately went to the bar to complain and initially spoke to our original barman who then passed it to another employee and we was informed it was part of the ice cream tub, she apologised and asked if he was ok and that was that.

During our visit we weren't the only table with issues, the table behind were missing part of their order, the table to our left had to send his chicken back as it wasn't cooked and a table in the corner still hadn't received their starters after we'd finished 2 courses, I also had to inform a man that a waiter had dropped a steak knife behind his foot that he would have stood on if he left his seat, dropped by the guy who initially ignored us, who was rude to others and rushed about like an headless chicken.

We came here 3 times during a visit to Rhyl during Covid and that experience was so much better than today's and the 2 stars we're giving it is very generous.