The Lobster Pot — Restaurant in Wales

I hate leaving bad reviews and generally just try and feedback there and then if ever a bad experience with anything… but I felt compelled to leave this one.

The staff were all lovely (although the manager needs to work on complaint handling, see further down and pretty much why I bothered leaving this review!), but the food was not good value for money

£37.50 for the lobster, which I have no issues with at all, lobster is expensive. But it was tiny and I’m pretty sure it was microwaved as it was chewy and came out a little fast for my liking! My wife also had lobster and we were given a bowl of chips, to which I asked if another one was coming but was told it was two portions in one bowl for us to share… our kids had more chips each than our so called double adult portion!

Brownie was also hard on one edge. A clear indication that it had been in the microwave too long

We did feedback about the food and wasn’t really too bothered about the whole thing in the grand scheme of life! But when asked again how everything was when we paid, I did just say that it wasn’t great and we had fed back as to why…

This is when the manager spun around from the till and snapped at me “well we did check back on you several times and you could’ve told us then so we could do something about it”… now, I worked in hospitality myself for 20 years including running Jamie Oliver’s flagship restaurant in the UK. Saying that to a guest is an absolute classic no-no!! You are basically telling the guest their poor experience is their fault!! Besides, we did feed back when asked!

I was also disappointed that I’d taken the time on the booking to note down a pretty important request which was clearly totally ignored

£140 for two adults and two kids. No starters. Only 1 drink each.

Also found the essay on the 2nd page of the menu about why they have had to change the menu recently and put food prices up a little grovelling and distasteful.

Come home and made everyone a sandwich as we were still hungry

Would absolutely not...

Seen this place on plenty of online searches for seafood while visiting Anglesey. On arrival the place looked deserted and looked closed. On entering we were met by staff who asked if we had made a reservation which seemed strange as there were only two people in there. Anyway they accepted a walk in booking and we sat at a table. We ordered two crab dishes with chips and salad , tens minutes later it was brought to us and first thoughts were we are they serving over cooked frozen chips while stating on a sign outside “we serve the finest sea food locally sourced” I know chips are not sea food but you would expect better quality over quantity at a seafood restaurant. The crab was really nice but the chips were greasy and were unpleasant when bitting into. No salt and pepper at the table which we then asked for. The salt and pepper cellars were greasy and in need of cleaning. The table was so sticky the place mat was stuck to it, the napkins were also stuck to the table and some of the napkin stuck to the table when picked up. Also our drinks glasses were getting stuck. Quite shocking really. £52 for two dishes which is definitely over priced for the quality of what we were served. We paid without complaining and then the worst part came when deciding to use the wc! Absolutely disgusting! Poo still on the baby changing mat! An over filled bin with no lid with what looked like a pair of pants with tissue covered in who knows what ! Toilet paper over the floor and didn’t smell very pleasant to say the least. Bare in mind there were more staff than customers at the time and this is totally unacceptable. Also there was dance music playing which didn’t not fit the scene at all. I should have complained at this point but just wanted to exit asap and simply put it down to a bad experience and certainly will never be coming back again. Don’t waste your money in this filthy...

A bitterly disappointing experience. Thought we would visit as a nice end to our stay only to leave feeling ripped off.

We had our booking moved due to it being apparently at full capacity and the online system shouldn't have allowed it. We turned up 30 mins after our original booking to an empty restaurant then seated in a windowless corner next to the only other people eating there.

After ordering the scallops to start I knew things were not going to go well when we received 3 small pieces of over cooked scallop swimming in oil in a shell with the kind of salad that Id get in my local greasy spoon. At £15 a portion you'd expect better.

The mains were just as bad. I ordered steak and lobster, the lobster looked as if it had been sourced from the frozen isle and heavily overcooked. The chips were frozen and deep fried with the remaining ingredients. Another member of the party was served a lobster thermidor that was swimming in cheese and again poorly cooked. At £47 a dish you expect something that was made with a little more effort and skill than what we were served.

The restaurant seems to be staffed by a group of very young waiters with no managers or experienced staff members to help them. That said they were attentive, helpful and were the only positive take away from an disappointing evening.

If a restaurant specialises in sea food at premium prices you would expect it to at least know how to cook scallops and lobster.

Learn from our mistake and avoid for the...