The Warren — Restaurant in Wales

The 1 star is for the blankets outside! Wild monkeys could run this place better, won’t return unless the monkeys take over!

Where to start? Shocking service or lack of, we arrived at 3.30 and my husband and his friend went to the bar to order some drinks, they were told they’re no longer serving drinks as they’re shutting the kitchen/bar down for the 4-5pm turnover for evening meals 🤯 a bar that can’t share its staff out between evening service and drinks! That says it all!

Staff were rude, a family then arrived after us and were happily served, so I went up to question why he’d been served and not us. We got 5 barely out of nappies staff telling me they can’t make drinks after 4 (it’s was 3.45) whilst 1 of them was making a coffee for the bloke who arrived after us! We’ve put the milk away now one said!! We can’t we have to get ready for the tea time rush another announced, then a jumped up teenager tells me, but if we made one for you then everyone would want one!! Obviously I’m such a trend setter 🤣

Meanwhile I was told by another lady that she sent a girl out 15 mins ago to ask for last orders, she hadn’t because we sat down at 3.30! They did however say if we’d like to sit outside for a hour we could then order our 7 hot drinks at 5.30

On a serious not management need to look at how they run this place, invest in a customer service course for all staff and if they must close the drinks section down put a note at the foot of the steps outlining this stupidity and train staff in how to relay the message in a polite and sincere manner. In a time where hospitality is suffering due to covid, turning customers away is hard to believe! 6 members of staff were stood in one tiny bar area, 2 just floating around with trays, that’s plenty enough staff to serve drinks, collect glasses and set up for evening meals.

If I’d read the other reviews before hand I’d have avoided...

Disappointing Experience with Undercooked Food and Unprofessional Service

My family and I visited The Warren Sandbar tonight, and unfortunately, our experience was far from satisfactory, particularly concerning the food preparation and staff response.

My mum specifically requested her burger to be "really well done." Despite this clear instruction, when it arrived an hour later, it was noticeably undercooked. We politely asked for it to be re-done. The male staff member who addressed our concern was quite patronizing, immediately launching into a lecture about the precise temperatures meat should be cooked at. This was unhelpful and condescending, especially given our simple request.

After waiting another ~20 minutes for the replacement burger, it was still not cooked to the requested "really well done" standard. When we raised this issue for a second time, the same staff member became defensive and once again, in a patronizing manner, started explaining cooking temperatures rather than addressing the core problem of the undercooked food.

It's incredibly frustrating when a simple request for food preparation is ignored twice, and then met with defensiveness and condescension instead of a genuine attempt to try help the situation. Actually the other waitresses were really nice but he ruined our experience completely with his attitude. My mum was incredibly embarrassed by it all and just took the burger. We left feeling really disappointed and with an awful memory...

Cover of 6 persons. Either the staff are very new or there is lack of leadership. Table service only. The waiting on team should have their own sections and look after them. They was all over the show. One staff didn't know her tables and kept coming over asking if we had ordered the drinks she had on her tray. We declined as they was not ours. We ate food. It was mediocre as half of the stock was not available. Staff did not check if we had any allergies......very important. No mussels but then later they had so delivery must have came. No checkback on how food was! No Kracken rum. Waiter didn't know what other options available as alternative. We cleared our own table of empties each time and took them inside. No other tables had any of their empties cleared too. Had to pay for your food and drinks before you had consumed. We paid for each drink round as we ordered and it took 30 mins for them to serve. Nothing special just 4 beers, coke and a gin & lemo each time. One round was coffees, poor as no nibbles of the day served with as advertised on drinks menu. However ice coffee was nice according to friend who had. In conclusion I wouldn't recommend. They have a premium spot, they could have made double and if the operational staff was on it with service. They have you over a barrel once your in as there is no other bars/restaurants in the beach area. Wasted opportunities....