I will never put my family through something like this again. We arrived on time and were made to stand to be seated, without anymore coming to meet us we found a table, although there were 3 members of staff stood by the bar chatting.
The table, chairs and menus were minging and could not believe the state of the conditions we are about to eat and drink in . Anyway I did not make a fuss because I wanted to have a nice time with my grand children, wife & daughter, but the meal was beyond belief for the wrong reasons, and it was not till the next day you realise how bad it was .
When they served the (so called food) the waitress managed to drop 2 of the chicken nuggets on the floor, which she apologised for, however she said I will replace what I have dropped and within second's 2 chicken nuggets arrived in a separate dish.
Then they came out with what was supposed to be a children's bangers & mash, and I have to say the sausages were so over cooked (nearly black) there was no meat inside them, so we brought this straight back to the waitress and she said that's the way they are cooked and we cannot do anything about it, so we agreed on changing the sausages for chicken nuggets, but she did say that the nuggets will need to be cooked and will take 10 minutes, so how come the 2 chicken nuggets they dropped on the carpet were replaced in seconds, I don't think I need to explain anymore.
This bad experience also cost me the best part of £60.00 .
It was a dreadful meal and overall experience and we will never return to this place again, such a shame as I was looking forward to having a lovely lunch...
Read moreI recently visited The Royal Horse in Leamington Spa, and overall, I had a very positive experience. The atmosphere of the place was cozy and welcoming, with dim lighting and a comfortable seating arrangement. The decor was stylish and modern, with tasteful accents that added to the overall ambiance.
The service at The Royal Horse was excellent, with friendly and attentive staff who made me feel welcome from the moment I walked in. My server was knowledgeable about the menu and offered helpful recommendations when I was deciding what to order.
The food and drinks were also exceptional. I tried several items from the menu, including the steak and the salmon, and both dishes were cooked to perfection and tasted delicious. The drink selection was also impressive, with a variety of cocktails and wines to choose from.
In terms of value for money, I felt that The Royal Horse was reasonably priced given the quality of the experience. While it wasn't the cheapest place to eat in the area, I felt that the excellent service and high-quality food justified the price.
Overall, I would highly recommend The Royal Horse to anyone looking for a cozy and stylish restaurant with excellent service and...
Read moreBooked a table of 8 on a relatively quiet Friday, to celebrate my birthday. Service at the bar was rude and rushed, told there was going to be a half an hour wait on food, (which we were all fine with) all our 8 peoples food came out 10 mins apart so by the time one got food, the other persons was cold. Lasagne was disgusting. Sides had to be asked for. Was given a refund for the lasagne, but there was not a half hour wait on food.
I think I’d rather wait 30 mins and know my food is good, than wait 10 and the food is burnt, dry and the smallest portions I’ve seen. Only after we had complained, the service was ok, not great, just ok. Last time we came, everything was amazing, but it seems to have gone downhill.
I understand that sometimes places have their off days, however I made it clear in my reservation that this was going to be a celebration, and nobody seemed to go beyond expectations like other places I’ve been to, to make the day special. A lot of my family didn’t enjoy their food and the service, and it was just a big damper on the day.
I hope next time we come (if we come again) the service and...
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