Tokyo Choice Restaurant — Restaurant in Watford

The food was super late, cold and stodgy. Ramen has been delivered literally in a form of a brick - I understand it’s not the easiest one to get delivered, however e.g. Wagamama always does it well. According to the menu we were supposed to receive 6 takoyaki but we only got 4 per portion - we phoned them and the response felt like “well, tough it was a mistake in our menu, not our fault” which is ridiculous. As we paid by cash the only solution we got was “next time you come you’ll get a discount”. As the food was as far away from authentic Japanese flavours as possible I don’t really want a “next time” to happen. I feel like all these positive reviews were written by the family members of the staff. In a nutshell, save your time, nerves, taste buds and money: if you’re desperate for some Japanese flavours better go for wagas or if you’re in town try...

Not bad food, but they seem to be very tight when it comes to soy sauce, wasabi or ginger. We used to order from them, ordering £70-90 pretty much every Saturday with the family. But always short ( just to avoid say nothing ) of soy or wasabi. They knew we used to be regular and we asked them more than twice if it would be possible to get more (or any) soy sauce or wasabi in the orders ( we’re talking 2 little sachets of soy sauce for about 50-70 pieces of sushi) and they said we had to pay £2 each. We paid once and ever since never again we ordered from them. We talked very good of them to neighbours and friends. They used to order from them but for the same reason, they stop ordering to them. I believe it’s not reason enough to loose regular costumers for a stupid reason as this but I guess that’s...

Placed order via uber, items missing so called restaurant spoke with a staff member whom was not only super unprofessional but she had no desire to resolve the issue. I advised I wasnhappy with missing item or quality of food, she initially pretended as though she couldn't understand followed by pretending the phone connection was bad and kept disconnecting the call..I called x4 times requested to speak with manager was told management was busy and not there, I advised I wanted ro return the food to which she replied no but would make sure my order was better the next time (Honestly the staff memebers service was embarrassingly poor) I requested a full refund from uber, I'd advise to spend your money elsewhere and give this place a...