Burger King — Restaurant in West Suffolk

Good Burger King. Polite staff. Good job, guys.

Edit:-

Well…losing a lot of stars, in such a short space of time. When I first tried this BK, I was impressed. It was an efficiently (if a little shabby looking) run restaurant, usually with a nice smiling face handing over the food. Previous weeks have told a very different story. I’ve been there recently and ordered food only to have to wait quite some time for the food to be prepared, and when it was prepared, it wasn’t prepared very well. Yesterday I went there again hoping things might be a bit more efficient, but I was even more disappointed to find that the drive-through queue hadn’t moved anywhere in 15 minutes. Luckily, I was at the back of the queue and I could reverse and disappear if I wanted to but others who were in that queue would’ve had to wait it out. I decided to park in the car park and go into the restaurant and have a look to see if there was anything particularly interesting happening which might be causing such delays. Upon entering I saw a very stressed person (also looking quite unclean, like he’d rolled out of bed and put on a dirty uniform, who I imagine was a manager of some sort, with another member of staff standing next to him who perhaps looked like a trainee. The person who I think was a manager spoke very rudely to the trainee and waved him away while he continued to look stressed and quite annoyed with the till, while dealing with a customer.

This place really isn’t being managed well. Burger King need to do something about it. It could be a great little restaurant. It just needs some nice people there who are capable of doing the job. Hopefully someone at head...

No clean trays so had to have our "eat in" meal in bags Had to wait for fresh chips to be cooked Whilst waiting for our order we tried our drinks. They were flat and tasted nasty. On complaining we were told it was due to the hot weather and they would replace them. When order arrived we tried the fresh drinks they were not better and the member of staff stated it was because the machine was old. We were offered alternative drinks which we accepted. We advised member of staff to inform other customers of the issue to which she said the only way she could get a new machine was if every one kept complaining. On sorting out the meals we were missing a burger and had extra nuggets. The burger had been left in the hot counter. The chips we had been waiting for so should have been hot were barely warm. The chicken burger had to have the lettuce removed from ithe as it was slimey and the bundle was soggy. The double whopper had to have all the salad removed as again slimey and the bottom of the bundle was that wet you could squeeze liquid from it. To top it off we were given no...

We visited with the family just after 7pm on a Monday on our way home from Stansted at the end of our family holiday.

Slightly frustratingly the restaurant was closed after 7pm and only the drive through was open.

The service through the drive through was slow, but the lady who took our order was the same as the one who took payment and handed out the food. At McDonald's they separate these tasks out, inevitably making everything speedier and giving the customers a more attentive experience.

On parking up we discovered that some chips and sauces were missing from our order. This was annoying as another trip through the drive through would be another lengthy experience, so we knocked on the back door! Someone popped right out and rectified the issue straight away, also giving us a larger portion of chips, which helped ease the annoyance.

The food was good and all worthy of 4 stars, but the service through the drive through brings...