Kerala Kitchen Restaurant — Restaurant in Wirral

Saturday 29th of August 2020 I placed an order online collection for the following: Chicken Korma, Pilau Rice, Onion Baji's, Popadoms, Nann Bread, and Chips. When order was ready I drove off home back to Moreton, not far from the Mill House Tesco's, maybe 4-5 Minute drive max. Once in my road I got a phone call off the woman who works at Kerala Kitchen saying they forgot to put my Nann Bread in the bag and can I drive back? I replied yes am on my way, I said I would like fresh chips, and also Onion Baji's (starter) as these are more likely not to be hot and possibly just warm by the time I drive back to the restaurant and back home for a second time, as that would be a total of 12-15 Minutes Driving. I never asked for a new main or rice as these should be hot still in the plastic containers and specially with hot korma sauce over the chicken. I was abit annoyed, as they should of offered to deliver the food to my address as it was their mistake. Once back in Kerala Kitchen Young man in his mid 20 appologises, asked if I lived far, I said no only in Moreton 4-5 minutes away. Woman then appologises past me the food. Got home, and my Nann Bread you would think was hot was freezing cold and not replaced. Onion Baji's was cold, not.even warm. My Korma was cold not warm and the rice. Only thing that was hot was the chips. Swollowed a bit of each as I was testing it, as was my partner. I was fuming I spent £27 on cold food we did not want to eat, and messed about with, we ended up.binning it as it was all cold and ruined our meal at home. So I wanted my money back, phoned asked to speak to the manager, the older male who worked in the kitchen said he was the manager, I explained it all to him, he would not refund me, he was being rude and cutting over me on the phone and saying it's my fault I live so far away and the food was hot once I left the resturant. I tried ro explain it's cold due to you forgetting to put some of my order in the bag and asking me.to come back. I explained I don't live far and that's not the reason it's cold, as I live in Moreton 4 minutes away. So my partner took over tried to explain to the manager, again he was being rude cutting over my partner. So my partner asked to speak to the woman. She would not let my parter speak, and said no refund it's your fault you live far away and she hung up on my partner. Never going back again, I no this review will not stop people going in, but just be mindful when taking order out, they will not go above and beyond like most restuarants would if complaining. They are rude, and a disgrace. They did not refund me, and the food was cold and does not stay hot for long. They cut you when talking/explaining which is a pet hate. During the night, I actually had stomach pains, The next day in work on Sunday, my stomach was in bits, I had to use the toilet many times and felt sick. Sunday night, I was in bed early and slept right through due to being Ill. This is all down to bad quality food not being hot and cooked properly. 1 star is for the young male in his mid 20's, he seemed the only person who works in Kerala Kitchen...

Came here due to the awards that it has won but if that is "the best Indian on the Wirral" then there are some serious problems. Worst Indian by a country mile. Made of point of traveling here for a birthday meal and arrived just before our table reservation. Even though there were only two other tables dining at the same time, it took a good 15 minutes to even get a drink ordered..then another 10 minutes for the drinks to come. At this point we ordered our meal (the menu options printed are very limited but you can ask for other things..weird). Starter arrived 20 minutes later.. tasty and had so much potential to make the evening worth while..however, after finishing the starters it took way to long for the plates to be cleared up and we both had empty glasses at this point. From sitting down to recieving our main meal it took just over 1.5 hours which is just unacceptable. When the food arrived the curry had 5 small chunks of chicken in it and the sauce tasted like that of chipshop curry sauce..the rice was bland and the naan bread could've been used as a Frisbee. I didn't bother eating mine. My husband ate his but wasn't overly happy with it, though his naan was considerably nicer. Was more focused on getting out and picking something up on the way home. They seem to have a lot of orders placed for take away or delivery which is great for them as a business but you can tell that this is what they prioritise over their...

We visited this restaurant without knowing that table booking was required. When the staff asked us, we said we hadn’t booked and were okay to leave if needed, but they kindly let us dine in, which we appreciated.

We ordered 1 masala dosa, 3 porottas, 1 nadan beef curry, and 1 beef fry. The porottas were very good – soft and well made – and the dosa (even without the masala) was quite tasty.

However, we were disappointed with the beef curry and beef fry. The meat didn’t seem fresh, and it had an unusual taste. Since we regularly eat beef at other places, this was unexpected. We didn’t eat much of the beef dishes and packed the rest to check with our friends – they also felt the same.

We didn’t raise any concerns at the restaurant as there were two other families dining nearby, and we didn’t want to create a scene or make anyone uncomfortable.

For a meal that cost £65, we expected better quality overall. Sharing this as honest feedback, hoping it helps the...