Primo Pizza — Restaurant in Worcester

i ordered a pizza, because I've been stuck at work all night and didn't have a chance to eat. i phoned up Primo Pizza to make sure that i had no Spinach on my pizza and to confirm my order, and after having to wait over an hour just for one pizza to arrive, i was not pleased to find out that they had given me the wrong pizza right after i had just called to confirm my order and make sure everything was okay, such an idiot, clearly don't even know what they're doing, and the pizza didn't even taste nice either! what a joke, and my order got put back to 00:15 , but when i tried calling to fix this error at 00:05 they were "conveniently" closed and i still never got to eat anything because i am allergic to the salami that they conveniently added to my pizza, i did however remove the pieces of salami and attempted to eat the pizza but ended up swallowing a little piece of salami and nearly had to call an ambulance because i couldn't breathe and was sick all over the new carpet that my boss has recently paid for. will never order from this...

Ordered food for 5 people. It took an hour for delivery. Some of the food ordered was missing. The driver said they'd go back and get it. Around 40 minutes later they still hadn't turned up. 3 of the people had to go home. I phoned and asked for a refund for the missing food. I was told it was on its way (with a free bottle of drink as an apology) and so I couldn't have a refund. I explained that the people who had ordered the food had left and so we didn't want it and asked again for a refund. I was told a refund could not be issued to my card for the food and that I would have to decline the food when it arrived so the driver could return it to the shop and then come back out with cash as a refund. It's been 2 hours since then and no food or refund has arrived. So basically we paid for food that never turned up, we were lied to, and were refused a refund. Would not recommend...

Phoned to check something before ordering and the lady I spoke with was fantastic! She was patient and knowledgeable..she even explained what I could order to reduce my bill which ended up with me having 2 large pizzas for cheaper than the large and medium I was going to originally order. When I collected them, both the lady and gentleman there were so lovely...friendly and helpful, giving me vouchers for my next visit as well as offering to carry my order to my car. As for the pizzas themselves, well, my boys loved them! Normally we buy from the competition beginning with a D but am pretty certain that after such exemplary service and great food that we will be using Primo Pizza again. Many thanks and credit...