Copcut Elm — Restaurant in Wychavon

Where do I start?...A dear friend offered to buy us dinner and we plummed for the once slightly above average, on a good day dependable Copcut...our first mistake! We should have been alerted by the accrid smell of overcooked fish and putrid carpet as we walked in. We should have been alerted when the barman forgot to serve me the drink I had already paid for...but hey ho...encouraged by the five star hygiene standard on the door we ordered food...and we were eventually served our meals. I would like to say they were the meals we ordered but they werent. To say the meals were the worst I have ever received or likely to receive is most accurate. I had ordered a mixed grill from the sticky menu after I had peeled it off the sticky table. Three of the four meals arrived...then we waited several minutes for cutlery...when the once clean cutlery arrived I informed the harassed waiter that the majority of my meal was cold and incomplete. Eventually it was returned with addition of a fried egg from a presumably undersize chicken, this was designed to revive the cold steak and its only hope was that they were both the same size. The steak won and rapidly cooled the egg. The missing gammon was only discovered when I scrapped the bitter carbon from the duplicate undersize steak. The tropical addition of pineapple promised from the menu failed to materialise and it was presumably ashamed to be seen on the same plate as the cold, rubbery and undercooked chicken. Judging by the size of the chicken portion it had once been in the same size challenged batch as my egg layer. As for my dining partners they faired with equal disatisfaction. Blackened road kill burgers, crunchy and charred on the outside still piggy backing a previous incombent of the chef's grill. Judging by the look of the charcoal hitch-hiker it had been in momentary close contact with the grill sometime in the last fortnight. The outside was in stark contrast to the raw roadkill inside resembling a vet's dustbin. To complain would be pointless as we had already witnessed more people complaining with passion than queuing for tables. Bearing in mind it was a Friday night and payday weekend the place was as lively as a morgue. We had obviously not got the message, but I would like to spread the word to anyone patient enough to read this overly long obituary...please do not go to this place. The service, the food, the cleanliness and the atmosphere were truly disgusting. Please, please....please...

Where do I start, we entered expecting good prompt service. After ordering from a wide choice of foods we then had to wait 25 minutes, when it finally arrived it looked as if somebody had thrown it on to the plate. My grandsons 'Texas jack' burger was stone cold, he had chips not fries which was stated in the description, the jack Daniel BBQ sauce was missing, it was described having Monterey Jack cheese but instead came with plastic cheese that was not melted and thrown onto the half cooked 'smoked, streaky' bacon, thi s had also came with the tiniest,dryest coleslaw. I had decided to get the seaside platter with 23 pieces of different seafood and when it arrived it was overcooked and with 7 pieces missing, my daughter who had ordered the chicken and rib combo put her hand on top of the food to find it was stone cold and also overcooked, my granddaughter had ordered a small plate including a burger, peas and fries. This came to us with a stale bun and burger with a hole in it. After informing the friendly waiter whilst he was still handing us our food that it was inedible he took it away and minutes later came back to ask us the golden question: 'WOULD U LIKE ALL FRESH MEALS OR IT JUST TO BE REHEATED'. Our gobsmacked reply was to just reheat it as we didn't want to stay any longer than was needed. When the majority of our meals returned (mine being five minutes later) we were disgusted at the appearance of my grandsons burger as it was accompanied with a dollop of macaroni cheese on the edge of the plate which none of us had ordered. He also was still missing BBQ sauce from his meal and had cheese covering the majority of the 'fries' container. My daughter's chicken and rib combo was still dry and the chips were still cold. My granddaughters meal was fine from this point but I was still waiting for the 7 missing pieces from my meal to arrive. After informing the staff of the poor quality of the meal we were not offered any refund or money off of the awful meals we received. On the way out the manager (who was unshaven and wearing baggy jeans and an unbuttoned shirt hanging out of his jeans ) brightly said 'thank you goodbye'. Needless to say we will not be revisiting again and advise people to thoroughly look at the reviews before making a decision on...

I tried the Copcut again last night after I heard some good reviews. What a change! The experience wasn't perfect but it was very good! A couple of mistakes with the order were quickly rectified and the children's indoor play area could tidied up a bit with a few more machines that work. Overall the food was good, the staff seemed happy and attentive, and the value for money is unbeatable. It was a great improvement over the last time we tried to eat here (see below). We will be back :-) There should be zero or negative stars!! Been going here for years for celebration meals and when the sun comes out. I cancelled a booking last week when I read the reviews. I called the manager who admitted they had been having problems, but there had been a lot of changes to improve things. The sun was out this weekend so we thought we would give a try - it can't really be that bad can it? It was worse! It was dirty inside and out! Where were the staff to clear the tables? It wasn't that busy! Kids play area - gone! Toy machines - gone! Cake stand - gone! Customers - gone?! Went to place a food order at 7:45 to be told that they had to close the kitchen dur to delivery issues and didn't have stock.... or did the kitchen staff just give up and went home? When I went back outside to tell the family we had to find somewhere else, another family said that we had a lucky escape! Their meal was disgusting - mushy chips covered in burnt bits and burnt cold food! I felt completely misled by the 'manager' I spoke to! We left and found a brilliant pub about 10 mins away - Barn Owl. This is our new summer pub! Sorry Copcut, another family of...