Milano's Italian Cuisine — Restaurant in Abingdon

I hate reviews like this but I hate experiences like this even more. To preface, it was lunch time, on a Sunday, so it was a busy time for the restaurant. When we arrived, there was a brief wait. While we were waiting, there was several staff members behind the counter, in the food runner area, where the cash register is, passing around, and openly eating cheese bread on one of the large silver pizza serving pans. Really couldn’t tell they were employees except for the fact that they were all behind the counter chewing while carrying customers food to tables and handling money lol. On our way to our table we stepped on silverware, straw wrappers, and food. The whole floor was littered with just random stuff. Naturally my son had to use the restroom as soon as we get there. So we proceeded to the restroom where there was already liquid substances covering the floor. After my son finished his business, he attempted to wash his hands. There was no soap, no hot water, and no paper towels. So the ole, cold rinse and pat yourself dry on yourself deal. Walking back to our table to order we were continuously walking on and around stuff in the floor. After looking at the menu, my wife and I decided to order the medium Margherita pizza to split and the small pepperoni and cheese for our kids to split. When the pizza arrived, we distributed a slice to each of our plates. When I see this is the worst pizza I’ve ever had in my life, I really never thought I would ever have a bad pizza. Didn’t even realize there was a such thing. But this pizza was GROSS!! BOTH pizzas had cheese that was almost separated as if it’s old? I cannot figure out with the texture of the cheese was like it was. After eating a few bites, I could tell something wasn’t right. Not only was it extremely greasy, no structural integrity, but was absolutely terrible tasting. Both pizzas at that. Honestly this is the first time I couldn’t finish my half but also regret even eating the slice and a half that I did eat. Unrelated to our meal, there was a bus boy cleaning a table beside us, spraying cleaner on a table while misting the customers food next to the table he was cleaning. He must have sprayed it atleast 15 times, while the people were just looking at him and looking at their plates and looking back like it was a practical prank. Anyways as we were leaving, they were waiting on a manager. Google doesn’t allow for 0 stars but this is likely one of the worst all around restaurant experiences...

Every other time we have eaten here, we have had a fabulous experience. Today, however, was not at all like any other time. We were seated right away at booth 16, then we waited for at least 15 minutes before I alerted another server to the fact that no one had been to our table. Meanwhile two other couples had been seated and received their drinks and a salad. Our server then came to our table and took our drink order and appetizer order and asked if we knew what we wanted for our main meal. No apology for our wait or explanation. About 15 minutes later we got our garlic knots. By this time, the couple beside us had their main course and the couple behind them was waiting on their food. About 45 minutes after we sat down, I let the server know that we were going to have to take everything to go since it is my son's 16th birthday and we had people waiting for us to get home for his birthday party to begin. I added a calzone and another order of garlic knots to the tune of $76 and change and she only came to the table to let us know that the owners were out, they had run out of dough and alfredo and that no one wants to work. Then my son proceeds to tell me that the younger couple who had to wait a bit for their food had received either discounted or free food. I love eating at Milano's, I always choose it for my birthday meal, but it may be a while before we come back. Very...

We visited this restaurant on 10/6/21 (Owner was there). The waitress was wonderful, the food was great and the portions were huge. We visited this restaurant again on 11/14/21 (Owner was not there) for our One Year Wedding Anniversary dinner. The waitress was very abrupt from the moment we first arrived and throught our visit. The food was less than average. My Eggplant Parmesan was burnt and I didn't eat it.The waitress didn't even ask if we wanted desert. We were very disappointed on our special occasion. Don't know if we will be back, unless we call ahead and the Owner is there. 9/25/23 - Should have read my own review. UPDATE: We went here last night for dinner. Wish we didn't. Waited 30 minutes for our food (we were the only customers in the restaurant) Waitress appeared to be new, if she wasn't she needs some personality training. Food was still below average. I ordered baked spaghetti. I got a plate of watery spaghetti with a pound of cheese melted on the top. My husband ordered a salad and calamari appetizer . He said the calamari was fair. I must remember, we should never...