Bella Cucina — Restaurant in Agawam

Where do I begin....

Service- Elizabeth though nice had absolutely no idea what she was doing. Had to repeat oder several times. once entrees were brought out, Elizabeth never checked back for drinks or if we needed anything else. We had to ask for the check as we were waiting so long. she only had two other parties of two. One of those parties came in after us ordered a pizza and ate before we got our food.

DRINKS- Expresso Martini, Lemoncello, Jack and coke. The martinis were served with ice . The lemoncello was lemon juice and vodka and sent back being absolutely disgusting. The jack and coke was ok. We asked the server why thier was ice in our Martini and was told that's how they always come by the MOD like we should've known better. Mind you this was our first time here.

Appetizer- we had the bruchetta and was delicious.

Salad with entree was dismal, small portion, It was chopped Romain with tomatoes and was well, bland to say the least . You could've put cucumbers, red onions and croutons on. No value here.

Entree- had the chicken franchise and was good. The chicken parm was alright but noticed it was viel. Since the server never came back, we had to get the MOD and complain to which we were told it couldn't be viel because they were waiting on a delivery and wasn't any in the restaurant with an attitude. The manager wasn't helpful or wanting to replace our food, and frankly sucked at FOH guest relations and blames everything on being open for only a week or they're waiting waiting for delivery.

Summary- being open only a week I understand thier are kinks that need to be worked out and take a new opening with a grain of salt. Rude service from the manager and having a server who absolutely doesn't have a clue isn't how I would represent a new business. As we were walking to our car the manager ,server and the chef were talking trash as we were one of the last guests to leave.

I WILL CERTAINLY NEVER EAT HERE AGAIN because I got sick on the way home. My girl and I couldn't have had a worse experience. Shame on you people for being rude and cheap, You'll be...

My family and I had a delightful dinner at Bella Cucina. Don’t be discouraged by the overly negative review and try it for yourself! The prices were excellent, the staff was friendly, and the food was absolutely delicious. You can truly see the time and creativity that went into the decor. As this is a newly opened restaurant, some imperfections are to be expected. If you're looking for a rushed dining experience, you might want to wait a few months until they work out any kinks. Personally, I don’t mind waiting and enjoying the ambiance and good conversation. Our wait wasn’t even long; we made reservations for 6:45 and were finished shortly after 8. The food was exceptional! My husband ranked the chicken parmesan among the best he has ever had. I ordered the veggie lasagna, which was perfect and absolutely scrumptious! The bolognese was to die for! My highest compliments to the chef.

Just a tip: it can get a bit chilly, so bring a sweater, but that’s preferable to an overly warm atmosphere. One minor note was that the music was a bit too loud.

Overall, it was a wonderful dining experience and will be telling our...

My fiance and I visited a couple weeks ago with high hopes of great Italian food. Boy was that a mistake! We were greeted and sat right away....BUT....there was barely anyone in the restaurant maybe 4 tables total and it took the server forever to come over she didn't know the menu, didn't know what was available at the bar and didn't even know how to take an order down. She took our drink order and finally our drinks came out...martinis FULL of ice,never in my life have I had a martini full of ice. The bar manager also mod that night came over and laid into us saying if we didn't want ice next time ask for no ice because they serve their martinis with ICE. Next, my favorite dish is chicken parm so I ordered it, it was gray!!! When we asked if it could possibly be veal they said it was impossible BUT...it was gray and nobody addressed that my chicken was gray inside. From start to finish and everything in between worse...