Mr. Hero — Restaurant in Akron

Wafer fries and cheese dip. It's like having a year round carnival. The food here is a guilty pleasure but it's like none other. I can order everything off the menu and never have a bad meal. The only downside is the prices are fairly steep but like I said before it's is comparable to a carnival and that applies to the prices as well. And I'm not sure what the deal is with the fountain drinks here or maybe it's the cups but I could swear the ice in my drink is melted by the time I get home every single time and I only live 10 minutes away from the place. And no, I don't recommend they add more ice lol just maybe have a maintenance person turn down the temp on the fountain drink...

Mr. Hero is a staple for me here in Ohio. But this locations service is pretty shotty. I had to wait to place an order inside because they thought I was a Doordash driver. What that has to do with service is beyond me, i guess. Finally placed my order for a regular Romanburger combo, and the total was $14.48. Jeez! OK. Was handed a drink cup to fill myslef at the fountain, and there were fruit flies flying around everywhere. Gross! Food was good even though I was kinda hesitant to eat, considering the cleanliness of the dining room area. Mr. Hero, please do better for your life...

I had ordered a head on my app to pick up for my work lunch. The store is marked to open at 10:30 so I scheduled my pick up for 10:45. I pull in and the store wasn’t even open at 10:45. I was told to wait at the drive up window for my food which I did for 20 minutes. I was never greeted or thanked for the wait or even acknowledged. The service was awful. I work in the service industry and understand that things happen, but at least talk to me and let me know what’s going on instead of ignoring me when you’re already making me...