Burger King — Restaurant in Albany

Not sure how to rate today's visit.. was disappointed in my visit overall. The drivethru was long & slow process. Am thinking maybe the Radium Springs store was doing mass training of new people at once as service was slow from ordering at the box to getting to the window to pay (girl acted dumbfounded when i handed her my debit card as if it was foreign)to ordering a large chocolate shake a soft serv on side that was so wrongly done..

My "large" shake came in a medium size cup (20 oz?).. chocolate syrup that was poured in bottom and vanilla soft serv on top, it was filled with nearly an inch of nothing in cup from shake to top of the rim... THIS ISN'T A CHOCOLATE SHAKE!!!! When I mentioned it to the person at the window, was told take complaints to the toll free # on receipt. WHAT?? 🤔🤔 Obviously this store needs some training of their staff as it's not giving their customers what they order/want but what they want...

Worse experience ever. The cashier was rude. I pulled up to place my order. The cashier responded, "Burger King." I waited to see if perhaps the mic cut off by accident or something. So after a few seconds, I asked if she was ready to take my order. She responded in a rude manner, "I am waiting on you." Her tone and unprofessional manner in which she responded made me tell her that I changed my mind and didn't want anything because of how rude she responded. She immediately started spewing out ignorant statements. I called the manager "James, " and told him everything that transpired. He stated that he heard the entire exchange and he is going to talk to her about being more professional in her exchange with customers. He also invited me to come inside to place an order. I declined and I thanked him. I will never patronize to this...

TONIGHT I BECAME VERY UPSET WITH THE STAFF AT THIS LOCATION I DELIVER FOR DOORDASH TO TAKE CARE OF MY FAMILY AND MAKE MONEY...I ARRIVED TO PICK UP AND ORDER FOR ONLY 3.50 BUT IT WAS ONLY A WHOPPER MEAL MEDIUM.....I ARRIVED @9:48 PM. WENT TO DOOR AND SHOWED PHONE I HAVE DOORDASH AND THEY SAID DRIVE THUR I DELIVER IN MAY TOWNS DASHERS ORDERS ARE IMPORTANT GOT IN SLOW MOVING LINE AND ONCE I GOT TO WINDOW IT WAS 10:02 MY ORDER WAS SUPPOSED TO BE READY BY 10:04.....THE DEIVE THUR EMPLOYEE OPEN WINDOW ASKED ME WHAT ORDER I HAD THEN WENT IN LOBBY AND FLIRTED WITH A GUY GAVE HIM FREE FOOD AND TALKED FOR OVER 10 MINUTES FORGET IM TRYING TO EARN A LIVING OR PICK UP HOT FOOD IM SO UP SET THE WHOLE STAFF AT FAULT FOR MY LOSS TONIGHT OF NOT ACHIEVING MY GOALS IT PUTS ME IN A BAD POSSESSION WHEN I FALL...