Dragonfly Desserts Coffee House & Bakery — Restaurant in Alma

Edit #3: To the "tired business owner" who took the time to reply: thank you for your reply as well. But a couple things to clarify: I didn't degrade staff, just called out the rude barista who is a representative of your cafe and is truly the one who set the tone of this review. Second, I'll admit if I'm misinformed about baking recipes. I may be wrong on the icing analysis, but the extremely sweet icing tastes very very similar to powdered sugar and water in my experience. Google "cranberry bliss bar" and all recipes that appear say "Starbucks copycat". Yours is not a copycat. Again, I'll admit when I'm wrong, specifically about panini bread not existing. My assertion comes from the common perception (or I guess misperception) as you see in the screenshot I uploaded for panini bread recipes. Lastly, you fired back on the small business support and said I'm tearing you down? Your reviews say otherwise. Anyone in business knows you can't please everyone, and sometimes business have bad days; maybe like the barista that day? I just happened to be there on that bad day and this review was met with rebuttle, not solutions.

Listen, I wish you the best and my reviews are to inform consumers who are spending hard earned money and push businesses to be better. Because it's the consumer who keeps your doors open.

Edit #2: Business corrected my name in reply after posting the below edit.

Look at the reply from the business..can't even get my name right

Original Review:

Been really looking forward to trying this place since it seems every time I am in town, it's after business hours. I was finally in town on time and stopped in.

The visual appeal is great, warm and welcoming. Very clean and looks like a great place to have a morning coffee or lunch. We ordered a couple panini sandwiches and a iced tea and an iced coffee. The deserts looked amazing so we ordered a "cranberry bliss bar" and a cinnamon roll.

Then the disappointment set in. The iced coffee was a bit strong, which is of no complaint. However, when asked if we could get a bit of creamer, you would have thought we gave the barista the biggest insult in her life with the attitude that she returned with the request with.

Next were the panini's. I question if panini bread was used. It looked to us that regular white bread was used on a generic panini grill you get at JCPENNEY. And for what we paid, barely any filling to the sandwichs. Ate more bread than filling.

I'll support local any day over corporate...but this place embarrasses the cranberry bliss bar name from corporate Starbucks and frankly wasn't very good. Very caky and the icing on both that and the cinnamon roll was lazy. It was obvious that it was just powdered sugar and water and you could nearly feel the sugar giving you a cavity.

It has a lot of potential, just needs some fine tuning. In a tough economy, you got to step up your A game for a consumer to spend that hard earned money..and let's be honest, everyone is working overtime and underpaid in...

It's a lovely little bakery/coffee house.. I have been ordering delicious and beautiful cakes from there for years. They also have a variety of cookies, scones, brownies and a lot of other delectable pastries. Too many to mention. Cheryl is very talented and can produce anything you generally request if you order in advance. Birthdays, showers, conferences and wedding cakes etc. I'm so grateful she has her business within close proximity to our home. I can't rave enough how special her homemade items have made our family get togethers...

If you're ever in Alma, NE, you must stop by Dragonfly. This charming little spot has some of the best coffee in town—smooth, rich, and brewed to perfection. The real star of the show, though, has to be the cinnamon rolls. They are absolute perfection: soft, fluffy, and topped with just the right amount of icing. Whether you're grabbing a quick coffee to go or sitting down for a leisurely breakfast, Dragonfly delivers on every front....