Tortilleria Carmelita — Restaurant in Alton

Great tortillas but drive through as far as customer service is the worst went to get some tortillas this morning get to the drive area I get asked what I would like as I was answering the lady just walks away from me took 5mins to come back out and with an attitude she asked what I would like I answered she walks back in comes back out and specified she did not have the tortillas I asked for with an attitude again I was already frustrated for waiting 30 mins and then not to have what I wanted no wonder people were driving away if the owner sees this review I’ve been getting my tortillas here for years Great tortillas but the customer service is the worst it’s always been that way you are loosing loyal customers I will no longer buy anything here I think many people will agree on the bad customer...

Mi familia y yo hemos ido a Carmelita durante años por su calidad de barbacoa. Me ha gustado la barbacoa e incluso lo ha recomendado a la gente que la pruebe. Les diría que el precio realmente vale la pena la calidad y el sabor del producto. Correríamos para llegar a tiempo porque la barbacoa era lo mas popular que se agotarían a las 10 am los fines de semana. La barbacoa era toda carne y poco o nada de cebo, que no vimos mucho porque todos los demás lugares que venden barbacoa son 25% de carne y 75% de grasa o una variación de la misma con menos del 50% de carne. El año pasado la calidad ha ido bajando y el precio ha ido subiendo exponencialmente, pero entiendo el aumento de los precios porque todos estamos viendo las repercusiones de la economía. La calidad simplemente ya no se ajusta a la factura. Tal vez sea el cambio en la persona que lo prepara o la cocina. Ahora la barbacoa viene con una cantidad excesiva de grasa y nervios, que no parece valer el precio de $17 por libra!

My family and I have been going to Carmelita's for years for their quality of barbacoa. I've raved about the barbacoa and even recommended people to go try it out. I would tell them the price is really worth the quality and taste of the product. We would race to get there in time because that's how popular it is that they would run out by 10 am on weekends. The barbacoa was all meat and little to no fat, which we didn't see much of because every other place that sells barbacoa is 25%meat and 75% fat or a variation of it with less than 50% meat. This past year the quality has been going down and the price has been going up exponentially, but I get the rise in prices we are all seeing the repercussions of the economy. The quality of it just doesn't fit the bill anymore. Perhaps it may be the change in the person preparing it or cooking it. Now the barbacoa comes with an excessive amount of fat and nerves, which doesn't seem worth the price of...

I noticed the complaints are mostly about customer service on these reviews. In my recent experience on 5/28, I can agree with complaints. Lady who attended me did not have a friendly disposition. Food & tortillas are good but not worth the attitude you have to put up with for questionable service. I experienced this in the late afternoon, don't know what her problem was but by the comments I've read, this seems to be a common negative attitude towards customers. No one should put up with this but the...