Subway — Restaurant in American Falls

This subway has had a lot of issues. We've have gone through this subway a few times just to see if it's gotten better but it hasn't. I'll go through why here:

1: they never get orders right. I understand small mistakes as I have work in the food industry for a long time. If it was something small it wouldn't be an issue at all, but it's every single sub every single time.

2: if they have messed up your sub you have to come back to the store to let them know. Why? Because they UNPLUGG the phone lines. I never called them prior to this time I went because 4 subs were completely wrong after we had ordered online. When I called the phone line disconnected, my friend called and it rug through and then disconnected and beeps like it does when you've been blocked. You physically cannot reach them over the phone. Most of the workers are around 16-17 and one went to school with my sister and bragged about unplugging the phone lines before so he "didnt have to deal with it."

3: they refuse to remake subs or offer refunds.

4: if a sub is wrong (i.e.: don't add bacon, or smashed avocado) they will still charge you for it and refuse to either add it to your sub or give a partial refund.

I hate causing scenes and I just wanted to know if we could go pick up the right order instead of a refund but I couldn't even get through to them a single time on the phone. And we live about 30 mins away and don't want to make the trip there just to be told that they...

I’ve never been treated so rude at this American Falls Subway. I ordered a turkey salad and kindly asked if I could have my meat at least cut in half, and my tomatoes cut in half, and they proceeded to tell me that they don’t do chopped salads anymore… What! I have never even heard that in my life! They do it in Pocatello for me all the time. And the poor kid that she was training, was trying to pull the tomatoes apart and put them on my salad, she grabs it and starts taking them off of my salad and throws them all away! Then she put whole ones on, and gets mad at him and tells me that they don’t do that anymore. I don’t understand why that’s a problem now all of the sudden? It literally takes an extra two seconds! And a tiny bit of cheese? And when I said, can I please have a little bit more, she asked me if I would like to pay for extra… I said there’s not even any cheese on there! I’m not going to pay nine dollars for a salad with nothing on it! Then she proceeded to tell me that she would let me get away with it this time, but not next time. I am appalled at how rude they were in there today. I visit this subway at least three times a week, but that’s now going to change for sure. Hire staff that actually wants to be there. Because I’m pretty sure this lady doesn’t. Maybe that’s why you can’t keep...

I actually like the chain a lot.And they are consistent for the most part unless we talk about Pine Creek location in Pocatello,which is notorious for being extremely slow. This place used to be an awesome spot for a quick sandwich driving to Boise or Twin since there are not many places until Burley or Rupert.It is also conveniently located next to the exit.Last few visits were not as satisfying as I wanted them to be.Unless I park the car and go in it takes forever to be greeted.Also used to be I am not sure how to decribe , used to feel like the ingredients were much fresher before.And laid back is good,but if it will be faster for me to go to Ken's, buy ingredients and make my own sandwich it kinda kills the whole purpose of the visit.I expect Subway to be simple,fast,fresh and easy which unfortunately is not always...