Les Schwab Tire Center — Local services in American Falls

I came in because of a flat tire. The gentleman who came up to me asked if we wanted to put air in my tires I said yes so he asked me to pull into the shop which I did. They said that the could take the tire off and see if they could patch it. Great everything was great I went home to get my other set of tires and came back just in case. When I went in to get the work order made for my vehicle this is where things turned for the worse. I asked the lady at the desk to mount the tire on my rims and balance them. I was shocked by the price and asked how much it was and she just told me that that was the price and got snooty with me. Didn't break down the laundry list as to why it was that price I had thought I came in before with a cheaper price before but i admit that's where I was wrong. HOWEVER the way the situation was handled was done so unprofessionally. I was on my phone talking with my husband about the price and never once mentioned making a complaint on my private Facebook account. Which About 10 minutes after that post was made the store manager calls me over to his counter and proceeded to gaslight me into making me feel like I cut in front of people and that my behavior was wrong and then mentioned that some one in the "community" mentioned that I made a Facebook status about my experience. I'm not even upset about the price what I'm upset about is that one of the employees was the one who looked me up on Facebook and reported it to the manager for him to confront me about it. One that's not professionals and two that's invading a customer's privacy and three that is harassment and stalking. I never posted my complaint on the community Facebook page. I posted on my personal account which is very different. Which also means a "community member" didn't see it and report it to them. They personally stalked my Facebook page. When I confronted it to the manger he just shrugged his shoulders. This whole situation could have been resolved differently but the fact that they kept lying to my face about the Facebook post infuriates me the most it's really unethical of this business. You guys have lost a customer over this. I will be taking my business...

I coach a little league ball team and had a tournament a coupe hours from home. In case something went wrong and not wanting to let my team down, I left 5 hours early.

I made it 20 miles and one of my tires completely ejected the tread. Soon thereafter I found that the spare was not an option. With little choice, I decided to limp it as far as I could. I kept it around 25 and white-knuckled it the entire way, hoping to make it 40 miles where the American Falls Les Schwab could save the day.

I usually don't have the best luck but I made it. I was so relieved, and with hours to spare.

The folks at LS got my truck in right away, took the wheels off and then..... I sat. For hours. At one point I actually went to take a nap in my camper. While I was in there, the 3 guys that were suppose to be working (one on my truck) sat outside my window playing on their phones, visiting and sharing stories. They rotated around as they saw fit, helping each other work on customer's cars and went back to chatting when they needed another break.

I finally got to leave when i went inside, told them I'd had enough and was leaving - even if I had to drive off their jacks and drive on my hubs to Walmart to get it fixed.

Needless to say, I missed the game altogether. My warranty is also likely void as they never finished the work by recording the mileage. Honestly, a small price to pay for getting to leave.

I love my hometown LS but the American Falls store is horrible. If you break down on the freeway and can see the shop from the road, I still recommend walking the 20 miles to Pocatello. In the snow? Walk to Pocatello. Barefoot in August? Walk to Pocatello. If you are given the choice between this shop or putting a campfire out with your face, I recommend you start in the middle of the fire where the coals are hottest and work...

Mic and the American Falls Team are the BEST, coming to our rescue right before closing time. Then after closing time on a Saturday finding a used tire when no new tire was available that fit our vehicle application, this tire was mounted on our wheel, then our car, backed it out of their last bay and the manager said "have a good evening, you better be on your way". What?!? No way they all already went above and beyond and then no charge?!? Wow, thanks Les Schwab Tires Team American Falls Idaho. You are our Family's heroes this night as we made out appointment thanks to several angels...