McDonald's — Restaurant in Andrews

There is too many negative things I have to say about McDonald's in Andrews, SC. I will just comment on my last visit on Saturday, 9/16/17. I went to the drive through, placed my order and the young man taking my order didn't repeat it back nor did he activate the screen to show if my order was correct. I paid and proceeded to the pickup window where the young lady seem confused as to what I ordered, then asked me to pull forward to the waiting area as they needed to replace a bag of mix to the Frappe machine. I waited 15 minutes and decided to drive around and park and go retrieve my Frappe inside. I saw the manager and asked her if I could have my Frappe, that I'd been waiting 15 minutes for. She asked the crew if my drink had been made and they all looked like deer in headlights. The frozen drink station was filthy and nothing had been cleaned from the last time it was used. No one would answer the manager but instead put the blame on other co-workers. I asked for a refund and offered to pay for a Coca-Cola. The manager gave me a large cup and said it was on the house. As you can see that was a rather long story for just a Frappe... imagine if I shared my other experiences at that location. No matter which manager is on duty, the orders are Always wrong and the kids that work their need Serious Professional training...Fast Food...

Thought my son and I would stop in for some ice cream. As usual, thought wrong. I can't count how many times we have tried to get ice cream here over the years and the story is always the same, "Machine isn't working." Apparently it was working earlier, as there was ice cream protruding from the outside, but the machine did have a message of do not draw. Perhaps it just needed refilling and no one there knew how to do that. Or maybe there was someone who knew the reason, but was not about to take the time to just get it back into operation. Whatever the reason, McDonald's should be more on top of this franchise and all of their constant problems. Just another example of how far things in the service industry have fallen over the years from the demand of excellence attitude there used to be. Now, no...

This store is amazing. It's the same McD food as normal anywhere. It's the people that make the difference. Been going here nearly daily since Oct 2024. Every time has been a good experience and most times great. The order accuracy is nearly 100% too. Whoever does hiring is doing splendid. This person(s) should be doing the hiring for the govt. Actually I've said before, that these people at McD should be put in charge of govt positions and the people in the govt should be over here at McD. Because this McD has proven they actually care about people, it's not just a job. Thank you ANDREWS, SC MCD! May you...