Skipolini's Pizza — Restaurant in Antioch

Decided to have a date out after an event and try out this location. Grew up going to the Concord location and was always a great experience. This one is closer to home. Parking lot was pretty empty. The girl was plesant behind the counter, told us to sit anywhere, was looking forward to it but that's as good as it went. After we sat down, we saw about 5 people inside the kitchen, 2 guys carrying around empty pizza boxes and other miscellaneous stuff, and a girl wiping down the windows in the next section over. I gave it a moment, maybe they were in the middle of something. Yet time passed with multiple employees looking in our direction, not one asked us anything, no menus, didn't see any to grab on the counter ourselves. I gave it another few minutes, the girl finished wiping the windows on the door and moved to wiping down the window to the left. Didn't hear or see anyone else inside the restaurant at the time.

I'm not the type of person to cause an issue or complain normally, and I felt if I had in person then and there the service and quality of food would have probably been worse than what would have eventually been ordered. It seemed ridiculous to have to ask hey, can we get a menu and water, flag someone down to get something at all in a completely dead restaurant. Walked out the door because it is apparent no customers were the priority. Was looking to order 2 large pizzas (one there and one to-go) and appetizers at minimum but for what I know that would cost, I'd much rather put that towards a location that seems more welcoming and friendly to customers so we went less than 5 minutes down the road to our favorite...

A few weeks ago, I left a glowing review about how friendly the staff were during a pickup and how great the pizza was. My husband and I were genuinely looking forward to dining in for the first time, especially since it’s rare for us to have a day off together. Unfortunately, our experience tonight was completely different and deeply disappointing.

The only highlight of the meal was the Caesar salad, which was fresh and well prepared. Sadly, everything else fell far short. The chicken wings were noticeably undercooked, and the pizzas lacked the flavor and quality we had previously enjoyed.

Cleanliness was also a serious concern. There were dead flies all over our table, and we noticed the same issue at the table next to us. To make matters worse, we actually found a dead fly in our ranch dressing, completely unacceptable. Compounding the discomfort, there was no air conditioning despite the outside temperature being over 95 degrees. It made the dining environment extremely unpleasant for both guests and staff.

Speaking of the staff, this was not the same team we encountered previously. While they weren’t necessarily rude, they also weren’t friendly or welcoming. The warmth and hospitality that once stood out were completely absent.

We were genuinely excited to return, but sadly, after this experience, we...

This place is amazing. From start of my reservation, the girl that works there was very nice and made sure to note my date. Called a day before and she made sure everything was ready for my daughters birthday. I forgot to ask her for her name, but I only saw one girl working there. When I arrived she provided excellent customer service and made me feel welcome. The waiters and the people picking up where also very nice and courteous. Very attentive and excellent customer service. The pizza is delicious and they make sure to provide it fresh. Their house salad is also delicious. There was also a man at the cash register that made sure we were all doing great and took us what ever we needed.

My guest were all so amazed of the great atmosphere and will be going there more often and will book there events there. I hope this place keeps up the awesome atmosphere they currently have there. We need more...