Very bad service, food was not as ordered and cold, when asked for the supervisor Mr. Miguel came to the table and didn't say 2 words so we asked for the manager Mrs. Raquel and she did nothing but stand there with a grin but did not address my concerns. She seemed like her job was to stand there and mock us. I've been a loyal customer for more then 20 years and this is the first time that I was so disappointed with the service that I had to speak up. The sad part is that it wasn't even busy at this time 12:30 pm till 1:30 pm, and there were more then enough staff to handle the amount of customers in the restaurant at this particular time of the day. Unacceptable. Please give me a call if you would like more details. Store Ave. Gautier Benitez...
Read moreThe service was good but the food was a bit disapointing. The food was a bit cold and the ingredients were poor. The bacon wasn't like in the past (really small bits), the sausage was bland and cold and worst of all, the french toast was ordinary sandwich bread. I remember when the french toast practically covered the entire plate. Sadly, I won't be going for breakfast anymore, but I will try some of the other lunch and dinner dishes on the menú. Personally, my favorite go to place for breakfast was Ponderosa's buffet, but now they are gone. I really...
Read moreService was slow, even though the restaurant was nearly empty, my wife ordered a Bacon avocado cheese burger, they didn't have avocados but offered guacamole which my wife accepted I ordered a Bourbon bacon burger. When they brought the food, finally, my wife's burger did not have burger buns, which they substituted for plain bread without notifying us, the bottom of my burger was too soggy it almost came apart in my hands, fries were good and the milkshakes too. But the server should have notified us about the outage of burger buns on my...
Read more