Tru Burger Co. — Restaurant in Arizona

Suggest ordering to their strengths, Burger and beer. I had the Mediterranean burger and ordered it medium rare and they were spot on! It was a really good burger. We also had the green bean fries which were tasty, crisp and delivered hot. I might like a little lighter batter but that wasn’t a show stopper on this. We also had the garlic Parmesan fries, very good. A little lite on the Parmesan but LOTS of garlic. I ordered a patron margarita which I didn’t really care for. Couldn’t taste the tequila because of the too strong mix and/or lime flavor. We ordered the ahi poke and that was not something we cared for. The sever and manager noticed we didn’t eat the ahi and came to check to our table to see what was wrong and were nice enough to credit our bill for that dish which we weren’t expecting. We may be hard to please on that front because our favorite versions of this dish are in Hawaii. We did enjoy sitting on the patio on a very nice evening. Management may want to address one other thing related to customer service, we stood at the front waiting for a host/hostess long enough for me to go to the restroom and return with no one having approached us about seating us. One of the employees walked right by my wife without acknowledging her or saying anything about being with us soon. She just walked by out the door and started talking on the phone. Customer service is key in this kind...

We live nearby and really wanted to like this place. We gave it chance and chance again. They are always understaffed and the folks that work there aren’t great. The food is okay and the atmosphere is nice. It’s so close to home, so we really did try hard to love this place.

The last straw for me was when our server who barley checked on us at all was extremely rude to my entire family and I and then overcharged our bill and refused to fix it. We just couldn’t go back after that. I haven’t been back since and I’ll tell everyone who will listen to stay away.

One specific example was when my daughter asked for all flats with her chicken wings. The server told me that it would be an additional charge of half the price of the entire batch of wings! We had never had this come up before. So, whatever, we agreed. The server brought out her wings and they were NOT all flats! I told the server it was no big deal, but that she can’t charge me the insane extra charge for all flats, because that’s not what they gave us. She refused to take it off of my bill!

It might sound dramatic, but I felt like Tru Burger stole from me. Again, it’s a bummer because even though I had issues in the past, we kept coming back given how close it is. We will never come back because of serval instances such as the one above. They are very disappointing on...

Very sad Tru Burger just lost over 2-year customers! My husband and I took my mom, who was visiting from out of town, and had such a terrible experience without even sitting down. My mom and husband both have a medical exemption from wearing a face covering and I had forgotten to bring mine. We walked in and were greeted by the host (the manager) who went to go prep our table. Mind you, she never once asked us if we had masks when we entered. Once coming back and grabbing our menus, she then asked if we had masks. Our table that she had just prepped was about 4 steps away. We said that we didn’t have masks and her response was well I can’t seat you. We asked if masks would be required while seated and she said that they wouldn’t but had to wear the mask to our table. Ok, I get following local mandates, but there has to be some common sense involved when running a business, right?! If she had simply said we needed to wear masks upon entering in, then I get that's their policy; but, she wasted our time and prepped our table knowing that we didn't have them on. We were literally less than 6 ft from the table and she said that she had to refuse us. Sorry, but we will gladly take our business elsewhere! No more tru...