Baskin Robbins — Restaurant in Arkadelphia

Super snide, condescending male staff member, (I later called corporate) I complained about a cone made improperly....ice cream fell right off the cone, when I complained about it, he told me I could purchase another one, he then told me that is how they are trained to make cones... without putting the ice cream in securely. I asked if he made his cones like that at home without ice cream in the actual cone, he said he did... sounds like a sad childhood..

I informed him that I had one made the other day at a diffrent location, with ice cream in the actual cone..he said it probably melted.

Never know when you're gonna get a self- proclaimed secret shopper........oh look his name is on the reciept...go figure......see Alex, when I serve...its only...

Just left Baskin Robbins. Pulled up to order and you could hear the employees talking, but no one would take our order. My husband kept trying to get the employees attention, but all you could hear was their private conversation. We couldn't order so we just pulled up to the pickup window. My husband explained that we tried to place our order but couldn't get anyone to answer. The employee said "yeah, we are busy". There weren't that many cars in the parking lot. Baskin Robbins needs to teach their employees to be...

My boyfriend and I went in for ice cream last night and the service was horrendous! It took almost 20 minutes for us to be served and the male and female staff were highly unprofessional. The female was eating ice cream behind the counter while helping customers. After I asked her a question she ignored me to laugh with her male coworker about other customers. I have worked many customer service jobs and let me tell you that would have never happened on my watch! Never going back!!! Who's running...