Burger King — Restaurant in Arlington

When walked in the door there 2 gentleman standing at the counter. 1 was waiting with his back to and leaning on the counter. I assumed he was waiting to order? The other had his food, and was upset! Finally after 4 mins the cash register teller acknowledged him... Customer asked him for the manager, he replied she in the back! As if he wasn't even gonna get her. The gentleman had his food there uncovered pointing at it asking for the manager. It was so obvious from the customer tone of voice and reluctantly being polite to this Naive young man that was completely Oblivious To acknowledge there was a problem. Finally the manager came out, and began to listen to the Customer. Completely helped him as a Manager should! The customer said he will never come back to that location! I had asked the man leaning against the counter if he ordered

He said yes and he was still waiting for his food! He said he had been there for almost 15 mins. And still not one person has still even looked my way! Finally a young man came to the Register to help me. After I ordered my food a few minutes later. That Man Finally receive his food, he was upset.the the man working the register didn't even give him a receipt or say good bye. Still waiting for my order, the soda machine was out of soda. So I waited at the front desk. It took about a few minutes to acknowledge me. Then he finally gave me my soda. That last customer came back demanded a refund due too. They gave him the complete wrong. Order. The young man that just to give him a refund without a receipt. The customer called for the manager, She looked at the gentleman then, Told him without a receipt he cannot get mark give it a refund. I told the manager she was standing right there when he just ordered and received his food. He only walked up the door and came back three minutes later. I told her ask you're a registered guy. He will acknowledge that he Literally just Purchased the food. She didn't even ask him, She refused to give him a reason. I know a business, Customers always write rule of thumb. Literally just for not even ten bucks, You guys lost a customer. The chef messed up three orders back to back. The cash register guy took no responsibility for his actions in negligence. The manager acted like everything was okay behind the counter. When you have three customers complaining one right after the other. As a manager or supervisor you turn around and you start questioning. The chief and the cash register tendent. She treated the customer as if he was the problem. The gentleman was so mad I gave him my business card, Told him to call me if he needed a witness. That was pretty sad that this woman could not, Or just plainly would not Realize she's losing three customers. Three different customers all at the same time. I'm tired I will finish this tomorrow. But that location is terrible. It was my second time there and both times was very very poor service. And I was given the wrong hamburger The first time. I didn't complain because I was hungry. Now I know better not to go back to...

This location is like so many who close their dining room and claim short staffing. I get that this could be true, but how many people is ever scheduled exclusively for the front counter? The answer is zero. Fast food work requires staff to wear many hats. And the dining room does not need an attendant beyond order taking & setting the food on the counter. I have sat in the dining room and witnessed this location's interpretation of work. It is not commendable. Yes, I know this is a fast food place, but there is no reason not to allow someone or God forbid, the supervisor who answered my call, to run a mobile order to the locked dining room door. The way this location is setup quickly causes a traffic problem. The parking lot has one way in & out. To use the drive thru, you have to make an immediate right turning in, which gives maybe 3-5 cars' lengths up to the ordering screen. Then the cars back up onto the road and further to the roundabout, which routes a heavy amount of traffic from 4 different sources, and it is all due to one staff missing from the schedule? God forbid a mobile orderer drive around the drive thru line to pick up their food where the app gave the option to: the counter. Had to call the 800 number which I had to Google (not in the app) in order to get my food refunded instead of upsetting the people in traffic by joining the line on the parking lot side instead of having to leave the parking lot completely and drive to behind the last car (which of course means another 5 mins per car). The traffic issue is not on the supervisor's list of responsibilities, but not bending at all taking ten extra steps to the dining room door could have helped out at least 2 mobile orderers. And would have saved me the time to write this. Which p.s. as I finish this review I'm seeing across the way the car that I would have been behind 10-20 mins ago still very much in the drive thru line. Terrible. Also, the refund? 3-5 business days. I can wait that long to have...

I visited the Burger King located at 20318 77th Ave NE, Arlington, WA 98223 on June 30, 2023. I placed a mobile order and arrived at the restaurant about seven minutes later.

I was not acknowledged by any employees upon arrival, including the manager. I waited several minutes before someone finally acknowledged me and asked for my name. The food that I received was cold, and I was ignored when I tried to return it. I was also disappointed with the cleanliness of the restaurant, which was visibly filthy.

I have 10+ years in the fast food industry and have never witnessed such poor customer service. Poor management and cleanliness of the restaurant is a health concern in the food industry. Please clean your dining room and your restrooms are disgusting!

I would not recommend this Burger King location to anyone.

Here are some ways that Burger King could improve their customer service:

Train employees to be more attentive to customers, especially those who have placed mobile orders. Have a system in place to ensure that mobile orders are processed quickly and efficiently. Offer apologies and replacements when customers receive cold food. Make sure that managers are aware of customer complaints and take steps to address them. I hope that Burger King will take my feedback into consideration and make some changes to improve their...